Archive for July, 2015

  • PTSICloud: An Appealing Mix of Comprehensive Cloud Technology and Caring Customer Service

    Posted on: July 23rd, 2015 by Joel Nimar

    Cloud computing offers an array of conveniences, although many users seem to be running into continued frustrations with their cloud provider. Many users are experiencing a lack of caring customer service from their cloud provider. A shocking third of respondents in a recent Forrester survey claimed that their providers charged them for every question or incident, no matter how minor. Furthermore, several respondents believed that, due to the small nature of their businesses, their cloud providers didn’t care enough to provide a sufficient level of service.

    Although attentive customer service is clearly lacking among many cloud providers, I am proud to say that we have it in abundant supply at PTSICloud. Our customers choose our cloud solution over others because of three simple factors; Technology, Price and Value – And PTSIcloud delivers on all exceptionally.

    Here’s What Makes PTSIcloud Different from other Cloud Providers

    ptsi cloud comparison

     

    Industry-Leading Technology

    One of the biggest benefits of cloud services is the ability to have outside parties handle logistical concerns. However, if a cloud provider is not equipped with the necessary level of technology, clients may face even greater hassles than they would if they handled such matters on an in-house basis. Our valued clients at PTSICloud enjoy access to highly available reference architecture, which allows for the easy and accurate selection of the best approach to implementation. Our service runs on reliable VMWare; when problems do pop up, they are handled quickly and accurately by PTSICloud’s knowledgeable and prompt operations team. All of our data centers are based in the United States; this enhances tech support and ensures the quick and seamless transfer of data. Despite this local focus on tech support, we also maintain the geographic diversity necessary to ensure that, should security issues take place, there is sufficient distance between the primary and secondary sites.

    Fair & Consistent Pricing

    Clients demand excellent service, but they also prefer to work with providers that offer fair pricing schemes. Our approach to pricing is both fair and consistent – you won’t ever deal with any surprises. Clients working with alternative providers often complain of being charged for everything from API calls to throughput. The result is an unfortunate level of invoicing variation. Our clients, however, can be rest assured, knowing that our flat bill approach will result in predictable pricing.

    Value

    Ultimately, clients desire a combination of reliable service, fair pricing, quality tech support and full transparency. We offer all of the aforementioned qualities, thereby minimizing the potential for operational or financial problems related to cloud maintenance. From minimal outages to personalized and customized solutions, it is easy to see why clients are so enthusiastic about PTSICloud – it’s a cloud solution that provides great value to any organization.

    For more information on PTSIcloud, contact us directly at sales@pyramidcomputer.com or 978-823-0700.

     

  • Pyramid Technology Services Reaffirms the Company’s Commitment to Personalized Service in Order to Satisfy Customer Needs for Innovative Solutions

    Posted on: July 14th, 2015 by Joel Nimar

    From the CEO: Customized Responses Meet Your Specific Needs

    We were gratified to receive so many detailed responses to our recent questionnaire “When running your IT department, what are some of the common problems you face when dealing with: Computer Resellers, IT Service Providers, and IT Staffing”?   I recently addressed some of the concerns expressed by users in university communities. Here are my answers to several other comments we received to this question:

    Chris, from an investment banking company, expressed concern that parts are often not available due to “revision changes or new offering.”

    • “Pyramid is your sourcing expert, with a special focus on legacy equipment. We have global partners that help us source parts worldwide. Our technical group is able to upgrade and downgrade revision levels to match your existing hardware.”

    Joe, with a System Integrator, said; Many resellers have ZERO understanding of the underlying technology that I use to run my business.

    • “It sounds like some of the resellers you’re dealing with don’t take the time to understand your business and its environment. For example, one of the ways we’re able to do this is by providing our sales and engineers access to manufacturer training to get certified in their products. We are vendor agnostic and recommend our customers the best solutions that suit their needs and requirements.”

    Karen, representing a Telecom manufacturer, noted that prompt response time and accurate diagnosis are major concerns.

    • “We pride ourselves on meeting our committed service level agreements and make sure the appropriate technical staff member goes to your site. Too often desktop techs are sent for data center work. This won’t happen when you engage us. Pyramid utilizes a team of central engineering pros with field experience and manufacturer training to help diagnose any issues you may be having. Our accuracy rate for first time fix is over 90%, one of the best in the industry. Many of our engineers are trained on the operating system so they can diagnose both hardware and software issues.”

    IT staffing services are vital concerns for many of our customers, as evidenced by these comments:

    A lack of quality temps in the workforce was deemed a problem by Chris, with an investment banking company.

    • “Pyramid staffing services has access to 2.2 million resumes via a proprietary platform. Even more importantly, we have highly trained and experienced professionals to review your needs and match the appropriate candidates.”

    Chris, from a university in the Mid-Atlantic, said: We have not had problems — due to our contract constraints, we don’t have the options to hire even part-time, temp staffers for project work, which is a problem in itself!

    • “Hiring a contract worker can often make good financial sense. Sometimes projects are short term or a contract worker can have a skill set not currently available on the existing IT team. Contact workers are also good for roll outs and temporary projects. Give us a try; you won’t be disappointed.”

    Dennis, from a private, independent university, said: “I’ve seen when I contract with a staffing firm for a position that I get multiple applicants that don’t make my first round. Isn’t that why you pay staffing firms?

    • “Pyramid uses trained IT professionals, including former CTO’s to review resumes and recommend the appropriate candidates based on your specifications. We are also not paid until the candidate is officially accepted by the client.”

    We would love to hear from more of you! Fill out our quick questionnaire and receive a $10 Amazon gift card.  This questionnaire helps us understand IT industry concerns, where and how we can help, and how to improve our business.