5 reasons to review your hardware maintenance agreement for the new fiscal year and what questions to ask yourself

Posted on December 10th, 2015 by Stacy Gianakura


It can be easy to stick to the status quo, but as your company evolves and moves into a new fiscal year, it is important to review your current maintenance agreements. This can save you money, both in the long and short term, as it prevents any lapses in coverage that can occur when companies lose track of their different contracts and agreements. By asking yourself these questions, you will help make sure you are covered for the upcoming year.

1. Does my current contract make the most sense based on my company's individual needs?

Maintenance agreements can often be overlooked during end of the year assessments. Because technology equipment needs change and progress year in and year out, you may find that your maintenance agreement is no longer fulfilling your company needs. In fact, you may not be getting the best value for your particular service. It is important to reevaluate the urgency of response times on specific equipment and the hours and level of coverage in your agreements, in order to make sure that you are only paying for only the important and useful services. By reviewing your contract on a yearly basis, you can make sure that your company's changing needs are covered.

2. Does my warranty still cover my assets and end-of-life status?

It is important to review your manufacturer warranty dates in addition to the end-of-life status to make sure that you are covered in the coming year. If your warranty runs out or your equipment becomes end-of-life, you may be at risk for large repair and replacement fees, which can cause real financial problems for your business.

3. Would my company benefit from single vendor coverage?

Managing contracts and warranty expiration dates can be an incredibly time-consuming and frustrating process. In addition to dealing with different brands of equipment and different service levels, companies are often dealing with coverage in several different locations by several different companies. This decentralization can create real logistical and administrative problems for companies, much of which is unnecessary. By switching to single vendor coverage, all of your contracts, warranties, and service levels will be uniform and accessed via a single contact. In addition to saving costs, single vendor service can increase efficiency and quality of service.

4. Do I have a single account manager responsible for the supervision of my account?

Does your hardware maintenance provider give you a single point of contact for your account that is responsible for your agreement? Do you have an easy escalation process if an issue cannot be addressed? A single point of contact can manage all of your IT maintenance needs, and can cover all of your equipment so you don’t have to deal with multiple reps.

5. Could I save 20-60% off my current agreement and have access to a US based call center?

Manufacturers increase maintenance costs 10-15% annually and discontinue support in order to incentivize customers to buy new systems rather than maintain the existing systems. At Pyramid we help companies in this situation. Our hardware maintenance services offer a single point of contact for all IT maintenance needs on a global basis with a US based call center. We promise consistently reasonable pricing that can save you up to 60% off OEM pricing. Further, Pyramid advises companies on how best reorganize IT infrastructures in order to bring them to maximum efficiency levels. The combination of lower fees and increased effectiveness allows companies that employ third-party hardware maintenance providers to remain competitive in a fast-paced, technological world.

Contact us today for a free quote. For the month of December we are offering 1 free month of service for a new 12 month contract.

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