Archive for the ‘Article’ Category

  • Your 2018 Checklist for Hardware Maintenance

    Posted on: January 9th, 2018 by Joel Nimar

    The beginning of the year is always busy as businesses put together new fiscal year plans and budgets. One item to keep in mind as you prepare for your new plans and budgets is hardware maintenance. It's an issue that isn't always top of mind until something goes wrong, but it's better to be prepared than to be caught blindsided when a problem rears its head.

    To make sure you cover all of your bases, consider drawing up a hardware maintenance checklist that details everything you'll need cover the course of 2018. That way, you can be rest assured you have what you need to protect your data center equipment against failure.

    Hardware maintenance should be a priority for your IT plans

    Determining where to allocate your IT funds is often a painstaking process, and inevitably certain items are going to get cut or devalued along the way. This becomes problematic when organizations have to work on tighter IT budgets or – even worse – don't prioritize the right investments. Your new budgets may promise higher IT spending overall, but there remains some doubt whether executives truly appreciate and understand where that money is going.

    "IT stakeholders need to vouch for the importance of hardware maintenance."

    What to include on your hardware maintenance checklist

    When reviewing your options for a hardware maintenance partner in the coming year, there are several key features to consider to ensure you receive the right coverage and services at the right price point:

    Single-vendor contracts

    One of the most common obstacles businesses run into with hardware maintenance is managing the various service contracts in effect for all of their data center and IT equipment. The time and labor required to parse through each one and determine precisely what is covered by different original equipment manufacturers is one of the more costly, unseen expenses related to IT operations. To remove such headaches, work with a hardware maintenance provider that offers single-vendor contracts across a wide range of vendor brands, including IBM, SUN/Oracle and EMC. The right partner will be able to support both legacy hardware and future equipment purchases down the road.

    Flexible SLAs

    No two businesses are the same, so why settle for a rigid, one-size-fits-all, service-level agreement? Hardware maintenance SLAs should spell out specific terms that make sense for each organization, taking into account both variations in price point and uptime guarantees. There's no reason to get locked into SLAs that package in unnecessary, expensive features and ultimately fail to meet your needs. If a hardware maintenance vendor is unwilling to budge on the terms of their pre-built SLA, consider going elsewhere for service.

    Responsive Support System

    In a perfect world, businesses would never need to call upon their hardware maintenance partners in a crisis. But equipment problems will spring up, and when they do, your service provider should be readily available to lend support. A fast and responsive help desk is the hallmark of a truly dependable hardware maintenance vendor, capable of offering expert advice and assistance at a moment's notice.

    Another aspect to consider is where that help desk team is located. Offshore support staff may not be able to meet the level of responsiveness needed to quickly address problems as they arise, especially if on-site assistance is required. Under these circumstances, a U.S.-based support system is ideal.

    Having a comprehensive checklist handy can help your organization ensure it gets everything it needs from a hardware maintenance provider in 2018. For more information on equipment maintenance and what to look for in an ideal maintenance contract, contact Pyramid today.

  • Why an OEM maintenance contract isn’t always the best option

    Posted on: November 20th, 2017 by Joel Nimar

    OEM maintenance contracts may lose their initial appeal rather quickly, leaving companies to pick up the tab on expensive hardware repairs.

    Sometimes going straight to the source isn't the best way to address a problem. While common sense may indicate that manufacturers are best equipped to deal with issues with their own equipment, that isn't always the case. This is especially true when working with expensive and complex data center hardware. Original equipment manufacturers can make hefty promises regarding hardware upkeep and repair, but if you dig a little deeper into your OEM maintenance contracts, you will likely come across more than a few red flags.

    Maintenance costs add up quickly

    Ongoing maintenance expenses can eat up a big chunk of an organization's IT budget. In fact, ZDNet's analysis of a recent Computer Economics survey revealed that operational budgets have steadily increased while other IT expenditures like hiring new employees have tapered off. Two-thirds of respondents reported that they would be ramping up their operational spending in 2018 to keep pace with their needs. Even with that increase, more than half of the study's participants felt that their 2018 operational budgets were insufficient to support business demands.

    How much does it cost to just keep the lights on? According to Forrester, as much as three-quarters of a company's IT budget may be devoted to maintaining baseline operational performance. That leaves very little room for more innovative and strategic IT projects. It can be very easy for organizations to become buried in operational expenditures, putting out fires and struggling to keep business going.

    "OEMs are notorious for ramping up maintenance costs."

    OEM savings may be misleading

    With so much money tied up in data center hardware, businesses often look to their OEMs to handle maintenance needs and keep their equipment running smoothly. Many are enticed by the seemingly low cost of entry offered by OEMs, with initial manufacturer warranties and competitive pricing. However, it's important to read the fine print in any maintenance contract and fully understand how those costs and service levels may fluctuate down the road.

    OEMs are notorious for ramping up maintenance costs from year to year. As Data Center Journal contributor Kayla Matthews explained, OEMs have a vested interest in rolling out new iterations of their products on a regular basis to address potential security issues and protect their brand's reputation. That sounds perfectly fine on paper, but in action, it means customers are pushed to adopt the latest updates and the increased costs that go with them. That early low price point can become a thing of the past very quickly.

    Those expenses may be even more eye-popping if the upgraded equipment is incompatible with some existing components, requiring further investments in an organization's IT infrastructure.

    Vanishing Act: When OEM support goes up in smoke

    Another issue to be aware of is how OEMs handle end-of-life equipment, especially in terms of support. In most cases, manufacturers are unlikely to continue supporting hardware that has been phased out of production. From a business standpoint, it's completely practical – why spend resources maintaining outdated equipment when your organization is focused on the next generation of hardware?

    Companies that aren't quite ready to move away from their existing network or data center setup may be caught in a bind, however. They may not have the budget to invest in new equipment, but the alternative is relying on a technological foundation that lacks any kind of safety net. If something breaks down and needs repair, your OEM won't be there to help. Fixing IT equipment on your own will be an expensive proposition, and many organizations simply won't have the budget to cover such unexpected costs.


    OEM support can vanish without warning.

    Third party vendors offer maintenance relief

    Instead of relying solely on OEMs for hardware upkeep and repair needs, consider working with a third-party maintenance partner. TPMs are more likely to offer support for equipment that has reached end of life, allowing companies to continue using their legacy hardware until the time is right to make an upgrade. Businesses can get more bang for their buck with their available IT budget because they're not on the hook for any repairs and they don't need to invest in shiny new equipment because an OEM dropped support for their legacy infrastructure.

    Another key benefit to working with a TPM is you get one point of contact for all of your maintenance needs. Organizations that rely solely on their OEMs for support have to wrestle with different maintenance contracts from various brands and products across a large swath of facilities. Managing all of those contracts can be an immensely time-consuming process. Working with a TPM simplifies contract oversight and makes it far easier to determine coverage and make repairs when necessary.

    At the end of the day, TPMs provide a headache-free way to manage your maintenance contracts and ensure business-critical machinery continues functioning with optimal uptime.

  • PTSInet, our Cisco Smarnet Compatible Solution Raises the Bar

    Posted on: July 29th, 2017 by Joel Nimar

    PTSInet, Our hybrid cisco Smartnet™ and Smartnet compatible solution is getting better and better than ever. Pyramid Technology Services is pleased to announce, PTSInet Plus. With new features and benefits to totally support our customers and their mission critical networks. Our US based, Technical Assistance Center (TAC) is available for consulting services in addition to our Break/Fix, Advanced Replacement Parts and IOS updates to resolve hardware problems.

    Below are a few of the expanded offerings included in our PTSInet Plus:

    1. Assist with product use, configurations, adding or removing systems to the network and troubleshooting issues between all network devices.
    2. Manage problems according to the Cisco Severity and Escalation Guideline.
    3. Work-around solutions or patches to reported Software problems using reasonable commercial efforts.
    4. Network monitoring for an additional fee. Fault notifications.

    ​Existing customers will automatically be provided this enhanced service at no additional charge.

    PTSInet service is also available to our Juniper, Enterasys, Brocade and HP Procurve customers.

    Call or email us for details. (978) 823-0700 or

  • 3 Essential Features of a Legacy System Support Package

    Posted on: May 16th, 2017 by Joel Nimar

    More often than not, you don't have to decommission your legacy systems, but supporting that technology after senior IT personnel leave your organization can be challenging. When do your senior system administrators plan to retire? How much time will it take to train junior sysadmins how to work with your legacy environment?

    Depending on the answers you come up with, it may be more feasible to outsource legacy system support to a third party. Some third parties offer comprehensive legacy system support packages that consist of three services:

    1. Hardware Maintenance

    Ensure the third-party maintenance provider you choose maintains a well-stocked inventory of refurbished legacy system components and servers. If your infrastructure consists of particularly old equipment, such as Sun SPARC servers or HP AlphaServer Systems, the chances you'll experience an equipment issue are significantly greater than if you were running on modern equipment.


    Also, ask legacy system support providers how quickly they would be able to replace failed machines. Inquire as to how they diagnose system hardware for impending problems. How often do they run hardware performance tests? After identifying a problem, what sort of corrective actions do they take?


    Ensure the provider you select takes a preventative maintenance approach. According to a study from Jones Lang LaSalle, preventative maintenance can produce returns on investment of 545 percent.

    2. System Administration

    Chances are your junior sysadmins are familiar with Windows Server, but only a few may have experience with VMS, SunOS, or some of the older operating systems.


    System administration is a 24​/7 job. Your legacy system support package must include continuous monitoring and preventative maintenance services in addition to conventional system management responsibilities. OS update assistance, troubleshooting, patch management and other staples of the practice should be included.


    While some may consider disaster recovery and business continuity to be a discipline in and of itself, your legacy system support provider should include DR/BC as a part of its system administration package. The provider must demonstrate expertise in disk-based backup, recovery from multiple restore points, setting up 15-minute data snapshots and employing 256-bit AES encryption.


    In addition, seek providers who can deliver support for multiple OSes and applications. This capability demonstrates their ability to solve problems associated with various technologies.

    3. Software Support

    What sort of applications does your legacy system support? Are they custom solutions written in C or C++? What sort of hardware and networking resources do those applications require to perform optimally? Have end-users reported any issues with application performance? If so, could you please describe those issues?


    These are the types of questions your legacy system support provider should ask. Assess the provider's ability to:


    • Extend the life of legacy production applications.
    • Proactively assess issues to prevent downtime.
    • Stabilize archive systems.
    • Eliminate excessive application resource consumption.


    At the end of the day, you want to work with a legacy system support provider that operates like a partner. That entails speaking with your senior leadership on a regular basis to identify how legacy systems enable your business to reach its objectives. Providers that demonstrate this level of commitment can deliver quite a bit of value over the course of your relationship.

  • Why you don’t always have to decommission your legacy systems

    Posted on: April 26th, 2017 by Joel Nimar

    Most tech bloggers would argue that you should have decommissioned your legacy systems yesterday. In some cases, they may be right, but not always. 

    It's rare to hear arguments for maintaining your legacy applications, and when you do, they're typically "debunked" by nothing more than strong convictions – like the belief that migration is worth the cost. 

    Yet, there's a case to be made for the phrase "if it ain't broke, don't fix it." Why should you stick with your legacy systems, at least for the foreseeable future? 

    OEM support isn't everything 

    One of the reasons why you may consider migrating your legacy applications from SUNSPARC-, HP 3000- or Alpha-based environments is that the OEM is ending hardware support. To be fair, that's understandable. The problem is, in situations such as these, you typically have to upgrade your servers, networking and storage assets if you want to stick with the OEM. 

    If you ever find yourself in such a situation, consider working with a third-party maintenance provider specializing in legacy equipment. Some of these organizations can actually save you between 30 and 50 percent in equipment and software maintenance costs, but how?

    Some third-parties not only provide annual maintenance agreements, but also undertake all system administration responsibilities associated with the legacy equipment, such as:

    • Managing environments based on OpenVMS, Solaris, HP UX, and other legacy OSes.
    • Performance tuning.
    • Continuously monitoring system performance and security.
    • Remediating issues remotely or on site.
    • Automating scripts to maintain asset health.
    • Scheduling comprehensive, automated reports of your environment.

    So when you partner with a third-party legacy solutions partner, you receive more than just basic break-fix services and call support: You augment your in-house capabilities.

    Argument to be made for maintaining legacy systems.
    There's an argument to be made for maintaining legacy systems.

    IT can still innovate over legacy systems 

    According to a survey from Avanade, the typical IT department spends 36 percent of its time managing and monitoring legacy systems. Survey respondents claimed such responsibility was preventing them from focusing on innovation. 

    This is one of the reasons why you should consider outsourcing your legacy system maintenance to a third-party that has the resources and expertise to do so. 

    With this in mind, decommissioning legacy systems isn't necessarily a prerequisite to enabling IT to innovation. For example, if a third-party undertakes all administrative responsibilities associated with your legacy environment, your in-house staff can allocate time to experiment with cloud services such as Amazon Web Services, Azure or Google Cloud Platform.

    Maybe you want to see how an automation technology impacts your IT overhead or test how a cloud-based customer relationship management application impacts the sales team's day-to-day. Your network admins, developers and other staff members probably don't have the time to invest in such activities if they're trying to fix a bug in Solaris or diagnose a hardware problem on an Alpha server. Let someone else handle that.

    Migrating legacy apps isn't a picnic 

    If you're thinking of moving your Solaris-based legacy app to a contemporary environment, prepare for the possibility that the project may go over budget and exceed the established timeline. You'll probably have to rewrite much of the software's code. 

    Unless you're using a hardware virtualization platform or working with a third-party legacy migration specialist, there's a chance the project's costs may set you back down the line. Sure, you may get the application to the new environment, but after the fact, IT may have to table innovative practices for the sake of adhering to next year's budget. 

    In an ideal world, utilizing the latest and greatest technologies doesn't come with any headaches. In practical terms, however, getting to this point isn't easy. If your legacy systems allow you to operate competitively, there's no reason to run away from them. 

    Pyramid Technology Services has 25 years of experience providing cost-effective, innovative solutions for your IT systems, with a special focus on legacy equipment. We provide hardware maintenance, spare parts, and new and refurbished systems for the purpose of extending the life of your technology. You can reach us at or (978) 823-0700.

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  • How legacy systems can enable IT to focus on innovation

    Posted on: March 1st, 2017 by Joel Nimar

    When regarded as a profit center, IT receives the human capital, time and financial support required to focus on innovation. Supporting legacy servers is necessary for sustaining business operations, but it doesn't allow CTOs to find ways to improve how their companies function.

    How can your IT department institute legacy system management practices that establish itself as a profit center?

    Find a legacy system support partner

    There are organizations specializing in legacy system maintenance, support and repair. These companies maintain inventories of HP Alpha, SUNSPARC, VAX and other legacy equipment, enabling them to provide spare parts and refurbish on-premises equipment as needed.

    When assessing legacy system support partners, ensure they can do more than replace compatible RAM and other components. Look for businesses that not only service on-premises systems but also:

    • Support multi-vendor environments.
    • Configure replacement servers to mirror your original environment's functions.
    • Develop strategies designed to extend the end-of-life of your equipment.

    Ultimately, a strong legacy system support partner replaces service from original equipment manufacturers. That way, you won't be forced into upgrading your hardware every four years or so. Most importantly, such partners free up the time and resources in-house IT needs to innovate and experiment with business-changing applications.

    legacy systems become a cost center
    Let your legacy systems become a cost center.

    Legacy systems reinforce the 'cost center' issue

    Despite the fact that IT can enable organizations to develop and launch new services, products and solutions, most executives view such departments as cost centers.

    According to's 13th annual "State of the CIO" survey, approximately half of the 722 CIOs and IT leaders who participated in the study said their colleagues regard IT as "cost centers or service providers." There are three ways ways mismanaged legacy systems exacerbate this issue:

    • The business may rely on IT veterans familiar with maintaining applications running on SUNSPARC, HP 3000, HP Alpha or other legacy server environments. With regard to succession planning, the supply of young sysadmins familiar with such systems is limited. Therefore, talent possessing the requisite knowledge may be reaching retirement age, meaning the company will keep churning personnel.
    • Fiscally, maintaining legacy systems can be a burden. The U.S. Government Accountability Office found that federal IT leaders planned on spending 76 percent of their 2015 budgets on upkeeping and running legacy systems. This situation is relatively common in the private sector as well, meaning IT departments lack the financial support to fund innovative efforts.
    • As business needs arise, developers make changes to legacy system codes. Decades-old applications contain thousands of adjustments that were either poorly documented or never recorded at all. In addition, the developers who applied such changes may no longer be with the company.

    Given the persistence of these issues, IT has the incentive to port legacy applications running on anachronistic hardware to modern infrastructures, but such endeavors often run over budget and fail to meet timelines. What's the cost-effective alternative?

    How to cost effectively port legacy systems 

    For the sake of argument, let's assume you're running an application on legacy SUNSPARC servers. The system itself is about 20 years old. Over the years, developers, many of whom have since left your business, implemented changes to the application.

    As spare parts for SPARC hardware become scarce and support for SunOS is difficult to come by, you need to consider porting the application to an environment running on Red Hat Enterprise Linux. To achieve this goal using conventional methods, you would have to hire a team of developers capable of converting the application so it can run on RHEL. Projects such as these are known for exceeding timelines and going over budget.

    The alternative, unconventional option is to use a cross-platform hardware virtualization solution that emulates the SPARC environment. With this approach, an engineer would conduct an assessment of your application's infrastructure dependencies, and configure the platform to mirror the current infrastructure.

    Cross-platform hardware virtualization solutions run on standard 64-bit x86 computer systems while retaining SPARC-based code, from SunOS to the products associated with the operating system. Although the platform engineer, with assistance from your team, will have to make some minor adjustments to the OS, layered products and possibly the application, the changes won't be nearly as large as they would be in a traditional conversion approach.

    How does the emulator run on the x86 architecture? The platform uses a separate RPM installer to run over a standard Linux distro. In this case, the RPM installer would enable the cross-platform hardware virtualization solution to run on RHEL.

    Utilizing system emulators can run as low as $18,999, depending on the composition of your legacy architecture. These costs are minimal compared to application conversion endeavors, which can run into the millions. In addition, its emulators are proven technologies that eliminate much of the risk associated with code upgrades.

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  • On-premises or Cloud: Which is better for your company?

    Posted on: January 24th, 2017 by Joel Nimar

    cloud on Premises

    According to Microsoft, 86% of Small and medium businesses have some applications on a cloud service.  There are, in fact, a lot of good reasons to make the move. There are also cases where on-premises deployment is the best choice. How do you decide?

    Software requirements are a basic consideration. Does the cloud service's software meet your needs? Software as a Service (SaaS) is excellent when the right applications are available, but some businesses need more customization. You can look to the cloud to deploy specialized software, but you need to use Infrastructure as a Service (Iaas) or Platform as a Service (PaaS).  If customization and close control are important, it may make more sense to use your own servers.  Are you subject to government regulations on how you handle your data? Is you are subject to HIPPAA, SEC Rule 17, SOC or other regulations make sure your Cloud service provider is compliant.

     Costs are always a consideration but should not be the only one. With a cloud service, you get a choice of a fixed monthly bill on a dedicated server or you can pay as you go and only get charged for the resources you use. Think of your electric utility. You can use electricity only in the rooms you are in and reduce your cost by turning off other lights. Installing on-permises software will have a higher up-front cost, but you can save money in the long run. If the number of employees using it increases, you may have to upgrade your license or increase server capacity.

    There are three basic cost models:

    • Pay as you go. You pay for the resources you use.
    • The hybrid model. You pay a monthly fee and get a certain amount of resources.
    • The dedicated or private model, where you pay for the exclusive use of a server.

    With the pay-as-you-go model, costs can be less predictable. With a hybrid or private service, you may end up paying for resources you don't use, but you know what you're spending.

    For small and medium businesses, cloud services may give the better economy of scale. Large enterprises can run data centers that match or even exceed a cloud service's efficiency.

    Security  can give the advantage to cloud or to on-premises, depending on the situation. Keeping data on an on-premises server, behind a strong firewall, can provide strong security. On the other hand, cloud providers' reputations depend on providing secure services, and they have become experts at it. Their buildings are physically more secure than the typical small office, they have around-the-clock monitoring, and they keep strong protections against malware and break-ins. Security is difficult, and putting it in the hands of experts has a lot going for it.

    A private cloud service, where you don't share resources with other users, is beneficial. The risks from a shared server are minimal, but a private cloud provides that extra level of security.

    Reliability is a key decision point when evaluating IT solutions. The cost of downtime to an organization goes beyond dollars and cents. It effects all parts of the organization and provides outside customers a negative view of the company when they cannot access there website, email etc. This is an area where cloud services win. They use multiple servers, datacenters and multiple data transmission carriers . The machines are subject to 24-hour monitoring. If anything goes wrong, staff members are there to fix it quickly. Only the largest enterprises can build data centers to match cloud uptime.

    Flexibility also counts in favor of cloud software services. They're accessible through any modern browser and from any location. Employees can work from remote locations and use mobile devices. On-premises software may be restricted to specific hardware or operating systems, and remote access requires coming through a VPN.

    In the end, you aren't evaluating "the cloud" against "on-premises", you're measuring a particular cloud service against the on-premises service that your business can maintain. Anyone can call a remote computing service a cloud service, but you have to look at its reputation, capacity, and level of service. A top-quality cloud service is the right choice for many businesses, but each case comes down to its own particulars. Large businesses or ones with specialized needs may find the on-premises approach works better.

    Partnership is the most important factor of all. Who you partner with and bring in to help make your computing upgrade (premises or cloud) maybe the most important factor of all. You need to choose a partner who takes the time to understand the unique needs of your business and has a breadth or product and services solutions to successfully help you make the transition you are looking to accomplish.

    Written by Joel Nimar of Pyramid Technology Services. A successful IT services and hardare provider for over 25 years. For thoughts, comments or assistance he can be reached at

  • Is It Time for a Network Upgrade?

    Posted on: January 21st, 2017 by Joel Nimar

    Network Upgrade

    By the year 2019, Cisco VNI predicts that there will be 11.5 billion devices worldwide. What does this mean? Well, it means:

    • We will be utilizing more than triple the bandwidth we had available a few years ago.
    • Statistically, each individual will have at least 1.5 devices in their ownership.

    Given that 2019 is less than two years away, what has your company thought of in regards to its network growth and/or future? Has your company thought of professional aspects such as:

    • Adding applications to its existing network?
    • Moving applications to the cloud?
    • Creating new mobile applications?
    • Utilizing video conferencing?
    • Utilizing cloud-based surveillance?
    • What does the forecast of the "Internet of Things" (IOT) look like at your company?
    • If your company is utilizing the tools listed above, are they putting an additional strain on your possibly slow network?

    If your company is on the receiving end of poor performance, power outages, or network reliability problems, your business is need of a network upgrade.  This can be especially true if your business is operating with older or ineffective technology.

    Experts agree that your business needs to plan a 50% increase (over its current bandwidth needs) to survive in the online market of the future. In addition to this, adding a network upgrade to larger projects (such as adding new mobile applications, moving to a cloud, or adding a VOIP system) is necessary for operation – without performance hiccups. Given that small additions to your company networks (such as wireless switches, edge switches, or core switches) every three years only keep businesses on the top of their game, a small step can put your business years ahead of the competition.

    So if you're looking to improve your worker productivity, work with better security, and offer faster bandwidth for your business/customers, a new network device is the answer. In addition to the previously listed perks, newer units offer better tools that prevent intrusions/hackers and require less hands on attention. The days of avoiding new, specific business applications out of the fear of crashing your network are over with a new network device.

    Thankfully, Pyramid Technology Services is here to refresh your network, review your security/performance, and make the impartial recommendations that your network requires for security, productivity, and speed. Contact us today (978) 823-0700 so you can stay on track in the future.

  • 80% of IT Costs Occur AFTER the Purchase – What Can You Do About It?

    Posted on: September 29th, 2016 by Joel Nimar

    Many businesses are discovering something very powerful – Enter third-party maintenance programs

    According to one recent study, it's estimated that the average business spends as much as 6.4% of its entire annual revenue on IT expenses alone (Hardware & Software, Administration, Operations, End-User and Downtime). This is a large part of the reason why IT maintenance and support is such big business for original equipment manufacturers (OEM’s) – there's a very real market that must be filled, especially as technology becomes a more ingrained part of our lives on a daily basis. Yet OEM support is not without its issues – companies often force premature obsolescence through maintenance prices that increase rapidly, product milestones like End-of-Support or End-of-Software-Updates that come far too soon and more.


    Hardware MaintenanceThis often leads to a situation where OEMs come out on top, even at the expense of the customers they're supposed to serve. Cisco Smartnet support and maintenance sales is a roughly $7 BILLION business in North America alone, yet how many business professionals can say that they're truly getting their money's worth out of what their OEMs are actually providing for them?


    Enter: third party maintenance programs. In an effort to close gaps in service coverage and simply keep their IT infrastructure up and running as inexpensively as possible, many businesses are actually discovering something much more powerful. Third party maintenance programs often provide complete coverage in an optimized cost model, allowing them to spend less and extend the useful life of their technological assets.


    Third Party Maintenance Programs: Saving Businesses Money in IT


    According to a study conducted by Gartner, a full 80% of IT costs per asset occur AFTER the initial purchase under a traditional OEM maintenance model, primarily due to the 15% price increase per year in services for the first five years of purchase.


    The most important thing to understand about third party maintenance programs is that they're not designed by OEMs to maximize their own bottom lines – they're designed by network and supply chain experts in an effort to maximize the benefits for end users. One of the ways this happens takes the form of a flat pricing structure, giving clients the peace-of-mind that comes with knowing their maintenance costs per asset will rarely increase.


    Even going beyond the savings generated by a flat pricing structure, third party maintenance providers can also help reduce IT expenditures in a number of other ways. By providing continued support that goes beyond the periods that an OEM will dictate for EoS or EoL, these programs can help a company maximize the ultimate return on investment of their assets considerably. Third party programs are also inherently flexible, meaning that a company only has to pay for the services they need – though they still have the ability to scale up or scale down as those needs change.


    Third party programs also bring with them the benefit of immediate access to specialized support which not only helps preserve the lifespan of an asset for as long as possible, but also goes a long way towards increasing operational efficiencies at the same time.


    In essence, third party maintenance programs allow companies to do more with less in terms of their IT infrastructure. They preserve the life of assets for longer than OEMs will allow, increase operational efficiency AND get to enjoy one fixed monthly price at the same time. From every conceivable angle, businesses win via third party maintenance programs.


    The Pyramid Approach


    At Pyramid Technology Services, Inc. we believe that the benefits of third party maintenance provider don't have to end with simply reducing an organization's IT expenditures. Our unique business philosophy, coupled with the wide range of services we offer, allow us to act as more than just a hardware maintenance provider and instead we can become a complete, turn-key solution for all of your IT needs.


    Our concierge service, for example, is a complete, white glove service that is customized from the ground up to meet a customer's individual needs. No two organizations utilize their IT infrastructure in quite the same way, which is why a "one-size-fits-all" approach to hardware maintenance just won't do. We also support both current equipment and legacy systems no longer supported by the manufacturer from over 100 different manufacturers including no less than 10,000 pieces of equipment. You don't have to worry about finding one company that specializes in HP Proliant hardware maintenance and a separate that is adept at Dell server maintenance – we do it all, and so much more, under one contract.


    In Conclusion


    These are just a few of the many ways that third party maintenance programs are reducing IT expenditures across the board for businesses in a host of different industries. For small and medium businesses in particular, third party hardware maintenance renewal is one of the best ways to cut costs and funnel that money back into a business where it belongs. It lets even smaller organizations leverage the latest that technology has to offer to their advantage, giving themselves the type of competitive edge they need to stand out in a crowded marketplace.


    For more information on Pyramid’s third party maintenance programs or to get a quote contact us directly at 978-823-0700 or


  • 5 reasons to review your hardware maintenance agreement for the new fiscal year and what questions to ask yourself

    Posted on: December 10th, 2015 by Stacy Gianakura

    It can be easy to stick to the status quo, but as your company evolves and moves into a new fiscal year, it is important to review your current maintenance agreements. This can save you money, both in the long and short term, as it prevents any lapses in coverage that can occur when companies lose track of their different contracts and agreements. By asking yourself these questions, you will help make sure you are covered for the upcoming year.

    1. Does my current contract make the most sense based on my company's individual needs?

    Maintenance agreements can often be overlooked during end of the year assessments. Because technology equipment needs change and progress year in and year out, you may find that your maintenance agreement is no longer fulfilling your company needs. In fact, you may not be getting the best value for your particular service. It is important to reevaluate the urgency of response times on specific equipment and the hours and level of coverage in your agreements, in order to make sure that you are only paying for only the important and useful services. By reviewing your contract on a yearly basis, you can make sure that your company's changing needs are covered.

    2. Does my warranty still cover my assets and end-of-life status?

    It is important to review your manufacturer warranty dates in addition to the end-of-life status to make sure that you are covered in the coming year. If your warranty runs out or your equipment becomes end-of-life, you may be at risk for large repair and replacement fees, which can cause real financial problems for your business.

    3. Would my company benefit from single vendor coverage?

    Managing contracts and warranty expiration dates can be an incredibly time-consuming and frustrating process. In addition to dealing with different brands of equipment and different service levels, companies are often dealing with coverage in several different locations by several different companies. This decentralization can create real logistical and administrative problems for companies, much of which is unnecessary. By switching to single vendor coverage, all of your contracts, warranties, and service levels will be uniform and accessed via a single contact. In addition to saving costs, single vendor service can increase efficiency and quality of service.

    4. Do I have a single account manager responsible for the supervision of my account?

    Does your hardware maintenance provider give you a single point of contact for your account that is responsible for your agreement? Do you have an easy escalation process if an issue cannot be addressed? A single point of contact can manage all of your IT maintenance needs, and can cover all of your equipment so you don’t have to deal with multiple reps.

    5. Could I save 20-60% off my current agreement and have access to a US based call center?

    Manufacturers increase maintenance costs 10-15% annually and discontinue support in order to incentivize customers to buy new systems rather than maintain the existing systems. At Pyramid we help companies in this situation. Our hardware maintenance services offer a single point of contact for all IT maintenance needs on a global basis with a US based call center. We promise consistently reasonable pricing that can save you up to 60% off OEM pricing. Further, Pyramid advises companies on how best reorganize IT infrastructures in order to bring them to maximum efficiency levels. The combination of lower fees and increased effectiveness allows companies that employ third-party hardware maintenance providers to remain competitive in a fast-paced, technological world.

    Contact us today for a free quote. For the month of December we are offering 1 free month of service for a new 12 month contract.

  • PTSICloud: An Appealing Mix of Comprehensive Cloud Technology and Caring Customer Service

    Posted on: July 23rd, 2015 by Joel Nimar

    Cloud computing offers an array of conveniences, although many users seem to be running into continued frustrations with their cloud provider. Many users are experiencing a lack of caring customer service from their cloud provider. A shocking third of respondents in a recent Forrester survey claimed that their providers charged them for every question or incident, no matter how minor. Furthermore, several respondents believed that, due to the small nature of their businesses, their cloud providers didn’t care enough to provide a sufficient level of service.

    Although attentive customer service is clearly lacking among many cloud providers, I am proud to say that we have it in abundant supply at PTSICloud. Our customers choose our cloud solution over others because of three simple factors; Technology, Price and Value – And PTSIcloud delivers on all exceptionally.

    Here’s What Makes PTSIcloud Different from other Cloud Providers

    ptsi cloud comparison


    Industry-Leading Technology

    One of the biggest benefits of cloud services is the ability to have outside parties handle logistical concerns. However, if a cloud provider is not equipped with the necessary level of technology, clients may face even greater hassles than they would if they handled such matters on an in-house basis. Our valued clients at PTSICloud enjoy access to highly available reference architecture, which allows for the easy and accurate selection of the best approach to implementation. Our service runs on reliable VMWare; when problems do pop up, they are handled quickly and accurately by PTSICloud’s knowledgeable and prompt operations team. All of our data centers are based in the United States; this enhances tech support and ensures the quick and seamless transfer of data. Despite this local focus on tech support, we also maintain the geographic diversity necessary to ensure that, should security issues take place, there is sufficient distance between the primary and secondary sites.

    Fair & Consistent Pricing

    Clients demand excellent service, but they also prefer to work with providers that offer fair pricing schemes. Our approach to pricing is both fair and consistent – you won’t ever deal with any surprises. Clients working with alternative providers often complain of being charged for everything from API calls to throughput. The result is an unfortunate level of invoicing variation. Our clients, however, can be rest assured, knowing that our flat bill approach will result in predictable pricing.


    Ultimately, clients desire a combination of reliable service, fair pricing, quality tech support and full transparency. We offer all of the aforementioned qualities, thereby minimizing the potential for operational or financial problems related to cloud maintenance. From minimal outages to personalized and customized solutions, it is easy to see why clients are so enthusiastic about PTSICloud – it’s a cloud solution that provides great value to any organization.

    For more information on PTSIcloud, contact us directly at or 978-823-0700.


  • Pyramid Technology Services Reaffirms the Company’s Commitment to Personalized Service in Order to Satisfy Customer Needs for Innovative Solutions

    Posted on: July 14th, 2015 by Joel Nimar

    From the CEO: Customized Responses Meet Your Specific Needs

    We were gratified to receive so many detailed responses to our recent questionnaire “When running your IT department, what are some of the common problems you face when dealing with: Computer Resellers, IT Service Providers, and IT Staffing”?   I recently addressed some of the concerns expressed by users in university communities. Here are my answers to several other comments we received to this question:

    Chris, from an investment banking company, expressed concern that parts are often not available due to “revision changes or new offering.”

    • “Pyramid is your sourcing expert, with a special focus on legacy equipment. We have global partners that help us source parts worldwide. Our technical group is able to upgrade and downgrade revision levels to match your existing hardware.”

    Joe, with a System Integrator, said; Many resellers have ZERO understanding of the underlying technology that I use to run my business.

    • “It sounds like some of the resellers you’re dealing with don’t take the time to understand your business and its environment. For example, one of the ways we’re able to do this is by providing our sales and engineers access to manufacturer training to get certified in their products. We are vendor agnostic and recommend our customers the best solutions that suit their needs and requirements.”

    Karen, representing a Telecom manufacturer, noted that prompt response time and accurate diagnosis are major concerns.

    • “We pride ourselves on meeting our committed service level agreements and make sure the appropriate technical staff member goes to your site. Too often desktop techs are sent for data center work. This won’t happen when you engage us. Pyramid utilizes a team of central engineering pros with field experience and manufacturer training to help diagnose any issues you may be having. Our accuracy rate for first time fix is over 90%, one of the best in the industry. Many of our engineers are trained on the operating system so they can diagnose both hardware and software issues.”

    IT staffing services are vital concerns for many of our customers, as evidenced by these comments:

    A lack of quality temps in the workforce was deemed a problem by Chris, with an investment banking company.

    • “Pyramid staffing services has access to 2.2 million resumes via a proprietary platform. Even more importantly, we have highly trained and experienced professionals to review your needs and match the appropriate candidates.”

    Chris, from a university in the Mid-Atlantic, said: We have not had problems — due to our contract constraints, we don’t have the options to hire even part-time, temp staffers for project work, which is a problem in itself!

    • “Hiring a contract worker can often make good financial sense. Sometimes projects are short term or a contract worker can have a skill set not currently available on the existing IT team. Contact workers are also good for roll outs and temporary projects. Give us a try; you won’t be disappointed.”

    Dennis, from a private, independent university, said: “I’ve seen when I contract with a staffing firm for a position that I get multiple applicants that don’t make my first round. Isn’t that why you pay staffing firms?

    • “Pyramid uses trained IT professionals, including former CTO’s to review resumes and recommend the appropriate candidates based on your specifications. We are also not paid until the candidate is officially accepted by the client.”

    We would love to hear from more of you! Fill out our quick questionnaire and receive a $10 Amazon gift card.  This questionnaire helps us understand IT industry concerns, where and how we can help, and how to improve our business.

  • University IT Professionals Face Special Challenges

    Posted on: May 19th, 2015 by Joel Nimar

    Problems Within the ‘Ivory Tower’ Are Not Unique

    In an effort to better serve our clients, Pyramid Technology Services recently conducted a survey among industry IT professionals regarding their primary concerns and common problems when dealing with computer resellers, IT service providers, and IT staffing. Today, I’d like to share some of those issues and comments from university IT professionals, but their concerns are not unique.

    Dennis, an admitted “hardware junkie,” wrote: I shop specification — not price, but I’m inundated with resellers wanting to dump underpowered hardware on the university. . . . When I do raise the spec then the price point rises too sharply.”

    • As an independent reseller of new and refurbished servers, storage and networking equipment, Dennis, our approach involves forging relationships with a wide range of manufacturers and distributors, and we do not maintain a large inventory that we have to sell. Our highest allegiance is to you, our customer, and we pride ourselves on our ability to source the right solution at the right price, and to do it quickly to meet your needs.

    Dennis also spoke about his surprise at the “lack of pure project management by service providers.” He noted that he expects “a full time ‘boss’ making sure my project is managed in the field.”

    • We address this concern at the outset, by beginning every project with a detailed discussion, followed by a comprehensive Statement of Work. Pyramid assigns an account manager who monitors the project regularly to make sure we reach client goals.

    Another respondent, Dean, noted: “They (other providers) typically offer basic services that we already handle internally and the SLA is out of our control.”

    • Let’s face it, Dean, you need a vendor who will customize a plan to meet your needs. We at Pyramid do just that, whether your need includes hotline telephone support, onsite engineering, parts logistics or all three. We will customize the hours of our plan, let you mix and match service levels even at the same site with similar systems. Be sure to tell us exactly what your needs are and we’ll go to work to tailor our service accordingly.

    Christopher, also a university user, wrote that prime concerns are “parts reliability, after-sales support (or warranty services), supply chain issues, . . . and pricing, pricing, pricing.” He also expressed his concern about “long term support vs. new sales,” emphasizing that he buys for the “long term,” and does not appreciate any attempt to “flip our investment into the next up sale.”

    • To those concerns, Christopher, let me say that we pride ourselves on our long-term relationships. Because we don’t support a large R&D budget, we keep our costs down so we can pass on the savings to you.  We have no reason to want to lead you to new products on a regular timed schedule. If you are satisfied with your equipment and your service, whether it’s a period of one year or five or more, we will do our best to maintain it even after the manufacturers stated “End of Life” or “End of Service Life.” Pyramid has no reason to want to “push” inventory that won’t meet your specific needs. We do our best to search out exactly the parts you need to meet your specifications at the best possible price. We maintain an open line of communication, and we urge you to communicate fully with our “point person,” not only your expectations for the equipment, but also your pricing requirements.  We also fully test our parts and systems, and provide you with a test report.  Every project has an assigned account manager who monitors progress and regularly assesses goals. It is always a two-way street.

    Christopher also mentioned that he had no problems with IT Staffing firms because his university has a contract constraint which doesn’t give him the option to hire even part time, temp staffer for project work. This has been a problem for his department.

    • Hiring a contract worker can often make good financial sense for any organization. Sometimes projects are short term or a contract worker can have a skill set not currently available on the existing IT team. Contact workers are also good for roll outs and temporary projects.

    If you are dealing any of these issues, and you do not feel that you are not getting the level of support that you need and want from your supplier, then give us a call to address your needs.

    We want to hear from you! Please contribute to our survey question and we will send you a $10 Amazon gift card!

  • What to do When Your Hardware is Declared End-of-Life

    Posted on: May 18th, 2015 by Joel Nimar

    Hardware End of LifeSo you spend lots of money on servers, storage arrays, or networking equipment and it works great for your business, but after 2-3 years, your OEM declares the product end-of-life, no longer offering maintenance, but your equipment still works fine.

    In fact, a recent study by Forrester Research among IT leaders at more than 3,700 companies estimates that an average of 72% of a company’s total IT budget is spent on sustainment while just 28% is applied to new investments.

    Case Example of Our Hardware Maintenance Solutions

    A Pyramid customer was visited by their manufacturer and told a critical server in their daily operations would be discontinued in less than a year. This would cost them $300,000 and 12-18 months to covert the code and move the application to a new server platform. Their IT manager called Pyramid for a consultation. Pyramid was able to offer maintenance on their server for less than 5% of the upgrade costs, guaranteeing it for 5 years. This way, they could plan for the future.

    What Happens When Products are Deemed End of Life?

    Businesses who have end of life equipment can still continue to use their equipment for extended periods of time. Many OEMs still support software maintenance during this time for up to five years, but hardware maintenance and support will not be provided. There are many independent companies that will continue to carry parts and offer different levels of support and technical assistance which could be beneficial to the consumer in order to extend the life of equipment.

    Why are Products Transitioned to End of Life?

    Newer models and advanced technology are two of the top reasons OEMs make the switch. As products become older, the costs associated with manufacturing parts and providing assistance can become costly for the manufacturer, who has found new, innovative ways to streamline products and operations.

    Upgrade When Your Company is Ready – Not When the OEM Tells you to

    As you try to determine whether or not it’s time to upgrade your server equipment it’s essential to remember one thing: Deciding when your servers are obsolete is completely up to you, not the OEM. Relying too heavily on OEM suggestions and what other companies are doing can result in upgrading too soon and leaving return on investment (ROI) on the table or waiting too long and risking your market position.

    What Alternatives Are Available to Businesses to Maintain EOL/EOS?

    An excellent alternative for supporting end of life equipment is using a hardware maintenance provider. Pyramid’s PTSInet is a smart and economical way to provide support for your legacy equipment. With mulitple service level agreements, businesses are able to maintain their equipment at within their comfort level and price point. We service many large OEM products, and offer specific maintenance solutions based on your manufacturer.

    Manufacturers make their money by increasing the cost of maintenance to justify expensive hardware upgrades. With Pyramid, customers receive customized service at lower prices. Another advantage of using this alternative is that customers are assigned one support engineer who will remain with you throughout your service contract, which improves efficiency on both ends.

    Companies who do not have the luxury of purchasing new equipment every time their hardware is declared End of Life can now breathe easier knowing there are viable solutions to assist. For more information on how Pyramid can help you maintain your equipment to extend its life and value, contact us today!

  • Antivirus software knows viruses, but it does not know your business

    Posted on: March 31st, 2015 by Joel Nimar

    AugmentationUnderstanding viruses help protect against them, but real protection requires knowing your environment, your usual behaviors, and your vulnerabilities.


    Information security sounds like a technical problem, so it’s tempting to look for a technical solution. The reality, though, is that technical solutions are built to solve specific, known problems. They are constantly chasing after malware to block it when it’s been identified. But this is a reactive approach. You’ll protect your systems far more effectively if you identify risks and apply countermeasures in advance. You can’t rely on software alone to do that; you need human eyes, human awareness, and the human ability to make connections.

    Technical Approaches to Protecting Systems

    Technical solutions to protecting systems include antivirus software, data loss prevention software, firewalls, and intrusion dection systems.

    • Antivirus software works by detecting the signatures of known malware. The problem, of course, is malware becomes known after it’s already harmed someone, hopefully not you. Even known malware can be difficult to detect. Viruses hide through encryption, Xor, or being zipped or packed into other forms.
    • DLP software offers data loss protection by identifying the unexpected movement of data; it can recognize patterns that indicate potentially sensitive data like social security numbers. You can tell these applications what to look for or let them rely on discovery, which can result in false alerts that impact users or miss real issues.
    • Firewalls block access through specified ports, and work best when set up professionally and managed by a skilled IT professional. It’s easy to lose track of which IP addresses should be allowed to connect through different ports and protocols, particularly when servers migrate to new locations.
    • IDS, intrusion detection systems, monitor network traffic or packets on a specific device to identify suspicious behavior. Reacting may happen automatically, which runs the risk of reacting wrongly, or manually, which runs the risk of delaying a response.

    Know Your Business to Protect Your Business

    All the technical solutions mentioned above either need to be explicitly configured to look for specific threats or to identify suspected threats that may or may not be real threats. To configure them effectively, review the reported incidents effectively, and prevent issues in the first place, businesses need to analyze themselves to identify where they are vulnerable.

    It’s amazing how easy it is to lose track of servers and systems. Companies should conduct an inventory to identify physical hardware and the details of their configuration, as well as the OS and patch levels applied. Details of the specific software deployed on each box should also be tracked. For database servers, the details of the data on each device should be identified, including whether it is confidential, proprietary, or contains personally identifiable information. For each server, database, and application, companies should identify what roles and what individuals are authorized for access.

    Once this information is identified, you can start identifying where and how to protect your systems. Analysis of this information—by skilled employees, not an application—can help develop the signatures for IDS, Yara malware detection, and other security systems so monitoring is meaningful, rather than simply generating noise.

    This information can also help a company direct its information security resources most effectively. The inventory should identify which systems are most likely to be targets for hackers, and those should receive particular attention and care. Try stepping back to view your entire company, executives, and employees from the perspective of a hacker to identify where you may be at risk. Using white-hat hackers can help with this through actively probing your system for weakness.

    Companies also need to have a robust incident response plan. No matter how carefully you attempt to protect your information, you can’t completely block the possibility that there will be a successful attack. It’s important to have a strategy for how your company will respond—how it will identify what data was compromised, repair the technical environment, satisfy legal requirements, communicate with affected customers, and handle the public relations impact. People skills, rather than technical skills, may be the most important part of incident management.

    Work With an Expert

    Information security requires more than technology; it requires expert analysis. Pyramid Technology Services has 25 years of experience providing innovative technology solutions for your IT. Our information and cyber security services protect organizations information and assets. We provide solutions to vulnerabilities existing in a system and test how deeply an attacker can penetrate along with the forensic analysis of such activities. In addition to this, we provide solutions to existing security threats as well as corporate training to help organizations prevent their systems against further attacks.

    Our consultants and security professionals are seasoned in law enforcement, hold active security clearances, and are certified in computer forensics, penetration testing, and technologies including Firewalls, Intrusion Detection Systems, virus detection and eradication.

    We are currently offering a 15% discount on a GAP assessment. Contact us today for a security assessment so we can help you identify gaps, probe for weaknesses, and create a strategy that secures your data. Contact us directly at 978-823-0700 or for more information.

  • 6 Reasons to Incorporate Staff Augmentation

    Posted on: February 19th, 2015 by Stacy Gianakura

    Staff AugmentationStaff augmentation, or adding flexible workers to your team to meet fluctuating demands, is an excellent way to maximize your profits while helping your business to grow efficiently.  There are many reasons our clients augment their current team with Pyramid experts.  Here are 6 reasons that staff augmentation would work for your company as well:


    1. Stay On Time & Budget

    When you have technical projects that need to get done on time and on budget, staff augmentation can help you get there. You will have the ability to acquire the resources you need, when you need them. Plus, bringing in a consultant is much faster than recruiting a new team member. You can get started on your projects faster so you finish on time.

    2. Increased Flexibility

    Staff augmentation will give you the flexibility you need to expand and contract as the demand for technical services changes. Some businesses are seasonal or cyclical in nature and have periods of high demand. When your business cycles back to lower demand levels, you will not have to worry about layoffs or unemployment.

    3. Greater Expertise

    Rather than having to recruit the top performers for any given technical skill set, you will have access to the top talent when you need it. This means you can tap into these expertise reservoirs without having to hire an expensive, full-time employee to get access to the knowledge.

    4. Access to a Wide Network

    With staff augmentation, you will have immediate access to a deep network of experienced candidates. With so many different technical specialties, it is impossible to hire a staff that covers every base. Instead, when you need a particular specialty, utilizing staff augmentation services to cover the gap means expert help for all your needs.

    5. Fresh Ideas

    When highly specialized experts augment your team, they bring with them innovative technologies and fresh ideas. Your internal departments can be revitalized without lengthy training sessions or expensive development programs.

    6. Ease Growing Pains

    When it is time for you to expand your business, it often means expanding your technical network, too. Staff augmentation lets you bring in specialists who can help you scale up with ease without having to hire a permanent staff to make the move. Whether you are upgrading a single system or expanding to new offices, staff augmentation can make expansion simple.

    Get the Coverage You Need

    Whether you need help covering vacations, require expertise for a specific project, or are planning a large-scale project that is simply more than your current team can handle, staff augmentation can help you get the expertise you need without the overhead, commitment, and expense of a new employee. Contact us to help you with your IT augmentation needs.

  • Software Licensing Compliance

    Posted on: December 9th, 2014 by Stacy Gianakura

    Software Licensing Compliance If you’re a CTO or IT Manager, then you’re probably familiar with just how much of a challenge it can be to keep up with your software licenses. As a result, you could end up out of compliance standards or even overpaying for certain services. On the other hand, if you don’t have enough software licenses, you run the risk of not being able to get what you need done in an efficient manner.

    Another risk you run when it comes to not keeping proper track of your software licensing is being investigated by the Business Software Alliance (BSI). This organization is known for conducting audits of tens of thousands of businesses each year; the goal of these audits is to find businesses that are not in compliance with business licensure regulations. If your company is found out of compliance, then you could face heavy fines, litigation, and suffer from a damaged reputation–none of which are good for a company’s bottom line.

    The Solution

    Fortunately, if you’re looking for help when it comes to staying up-to-date on your business software licensing, then look no further than Pyramid. Here, we have a staff of dedicated and experienced license consultants who can keep track of and worry about your business licenses so you don’t have to.

    As a result, you can enjoy the peace of mind in knowing that you’ll be safe in the event of a BSI audit. Furthermore, you’ll gain more time to focus on other aspects of the business. Specifically, we can be of assistance when it comes to renewing your VMWare licenses, buying new Microsoft licenses, upgrading your VEEAM backup software, and so much more. We’ll even check to see if your business is eligible for any bundling discounts and make sure you’re taking advantages of all add-ons available to you.

    Save your company money, avoid costly fees and litigation, and free yourself from the stress and hassle of trying to track your business software licensure responsibilities. By leaving the hard work up to Pyramid, you’ll be in good hands. Contact us 978-823-0700 to learn more about what we can do for you.

  • The Compelling Benefits of Cisco Maintenance Alternatives

    Posted on: November 3rd, 2014 by Joel Nimar

    These days, many IT managers have Cisco equipment, generally switches, routers and now servers. However, what some managers don’t anticipate is the up-front high cost of maintaining this hardware; overtime, Cisco maintenance services can often be even more expensive than the equipment itself.

    This leaves many business owners and IT professionals in a difficult situation, especially in a business world where the budgets for IT are continuously shrinking. Fortunately, there are some less expensive Cisco maintenance alternatives from third party maintenance (TPM) providers.

    Unsure of whether TPM will work for your organization? That’s a normal reaction from many, especially if you’ve never used a TPM provider in the past. Most people are hesitant to embrace what they don’t know or understand which means it’s essential you understand the benefits of a third party maintenance provider before making any decisions.

    Why Switch to a Cisco Maintenance Alternative?

    Those who are currently paying for Cisco Smartnet hardware maintenance may find themselves wondering why I would risk switching to a TPM? After all, shouldn’t the OEM be trusted to provide the highest quality maintenance and service?

    Not necessarily. When it comes to overall service and value, an alternative to standard Cisco Smartnet maintenance may be the better decision. After all, there are many benefits that come along with switching to a maintenance alternative.

    For starters, the cost savings of 20-60% annually alone may make the switch worth it to join the legions of customers who have switched. Some businesses are faced with the decision of purchasing protection for only the most critical equipment. With a maintenance alternative, however, IT departments can afford the service they need for all of their equipment with simplified and customized support pricing.

    An added benefit that comes along with using an alternative maintenance provider is that there’s no longer the need to upgrade software and hardware before it’s truly necessary. Whereas Cisco’s Smartnet maintenance may cease to service products after a certain number of years (requiring customers to upgrade instead), alternative programs continue to provide support. Third-party maintenance also can upgrade the OEM warranty to same day from next business day service.

    PTSInet: The Smart Alternative

    Those looking for a viable alternative to Cisco’s Smartnet may want to consider Pyramid Technology Services PTSInet as an option. By going with PTSInet, companies can enjoy anywhere from a 20% to 60% savings off regular OEM maintenance costs alone. Our US based call centers answers quickly and you have one person who takes responsibility to solve your issue from beginning to end.

    The help desk is open 7×24, so IT professionals never have to wait to have their quesPtsinet Quotetions answered or their IT issues addressed. Plus, support covers more than 90 different equipment brands (including all of the most popular brands on the market today) – which eliminates figure pointing between the OEMs.

    If it becomes necessary to send an IT specialist out, customers can also be rest assured that all of PTSInet’s IT engineers are fully certified and highly experienced and that they will get the job done right the first time.

    Making the switch to a third-party maintenance service is a wise decision for many businesses, and PTSInet is a viable option to consider for significant savings and reliable support.

    Pyramid Technology Services invites you to request a quote. There is no obligation or sales pressure.  If we can save you money and provide more comprehensive maintenance service, the decision will be yours.

  • Factors Fueling the Migration to 10GbE and 40GbE

    Posted on: October 29th, 2014 by Dave Whipple

    10gbeBig data, server virtualization and video are the top three challenges today for datacenters. These factors are fueling the migration to 10GbE and 40GbE with enterprises. According to the IDC, 10 GbE and 40 GbE datacenter shipments will reach 20 million ports. Ethernet switch spending will account for $7 billion in revenue, including Cisco switches and Cisco routers. At the same time, large enterprises are expected to jump on board with 10 GbE and 40 GbE faster than smaller ones. Scott Dennehy at Technology Business Research says that the high costs to upgrade are holding smaller companies with few IT resources back. The demand for 10GbE and 40GbE is still strong, which keeps the price tag up.

    Traffic on internal networks is growing at rapid speed due to technological advancements and unified communications applications, especially ones transmitting video. The use of video on networks for training, communications and entertainment has really increased in the past three years. According to Ignite Technologies and Ragan Communications, 58 percent of companies use video, and 72 percent of businesses say they will increase the use of video on networks this year.

    In addition, conventional computer applications and heavily trafficked Microsoft Exchange servers both put a heavy load on the network and create system bottlenecks. Today’s 10 GbE adapters and Cisco routers are designed to address system-wide bottlenecks. These devices add intelligence to perform important operations done by the CPU. In addition, 10 GbE devices spread operations among the cores in the system and maintain high performance with a simpler network infrastructure.

    Most companies are also likely to deploy a 10 GbE or 40 GbE upgrade for Wi-Fi needs and datacenter networks. Wi-Fi has increased the need for higher capacity networks. On the data side, 10 GbE and 40 GbE fit the needs of cloud services and applications.

    With the introduction of servers with 10 GbE network connections, many enterprises will have to adopt 40 GbE in datacenter networks in order to meet the overall bandwidth demands to servers with 10GbE server-facing ports. The new Cisco switches with 40 GbE provide an easy transition from 10GbE according to Cisco senior manager Omar Sultan. There are also Cisco switches for an upgrade from 40GbE to 100 GbE. While transitioning to 100 GbE is not expected to be in reach for most companies for another three years, it’s important that IT managers consider how today’s migration planning will impact the future migration to 100 GbE.

    Both 10 GbE and 40 GbE networks offer a complete, unified networking solution. Storage and converging data can be done on one fabric, which eliminates the need for multiple switches, cables and adapters. Enough bandwidth is provided to converge multiple fabrics onto a single wire. Traffic class separation is provided by virtual pipes for the different classes of traffic.

    Server virtualization technology in 10 GbE and 40 GbE networks delivers offloads for networking traffic while enabling scalability and ramping up performance. All around, 10 GbE and 40 GbE networks are the new wave for IT. Pyramid can help you determine where you can benefit most from upgrading your network. For questions or to request a quote on new or refurbished 10 GbE or 40 GbE networks contact Pyramid Technology Services directly at or 978-823-0700.

    Networking Specials
    For questions or to order an item contact us directly at or call 978-823-0700.

    Part Number Manufacturer Description Price
    ICX7750-48C Brocade 48 x 1000/10000 + 6 x 40
    Gigabit QSFP+
    NEW $16,988
    WS-X6904-40G-2T Cisco Cisco Catalyst 6900 Series 4-Port 40 Gigabit Ethernet Fiber Module with DFC4 – Expansion module – 10 GigE, 40 Gigabit LAN – 4 ports – for Catalyst 6503-E, 6504-E, 6506-E, 6506-E IDSM-2,
    6509-E, 6509-E 10Gig, 6513-E
    NEW $10,750
    N6K-C6001-64P Cisco Nexus
    6001, 1RU switch, fixed 48p of 10G SFP+ and 4p QSFP+
    N3K-C3016Q-40GE Cisco Nexus
    3016Q-40GE 1RU 16p 40GE switch, no p/s, no fan-tray
    17300 Extreme Summit X670-G2-72x-Base-Unit,72 10GBASE-X
    SFP+, ExtremeXOS Advanced Edge License,,unpopulated
    dual PSU power slot and 5 unpopulated fan airflow slots
    17310 Extreme Summit X670-G2-48x-4q-Base-Unit,48
    10GBASE-X SFP+ and 4 40GBASE-X QSFP+, ExtremeXOS,Advanced
    Edge License, unpopulated dual PSU power slot , and 3 unpopulated fan airflow
    S4810 Dell 48ports 10GB SFP+, 4 ports QSFP 40GB ports NEW $5,373
    REFURB $3850
    N4064 Dell 48x 10GBASE-T and 2x 40GbE QSFP+ Fixed Ports, 1x
    Modular Bay, 2x Power Supplies Included


  • How to Save Money on Hardware Maintenance

    Posted on: October 15th, 2014 by Joel Nimar

    Can you cut maintenance costs without sacrificing service or reliability?

    Hardware Maintenance

    Businesses reliance of technology is increasing every year. Hardware maintenance is one of the most important aspects of maintaining servers and networks that run a business. There is a way to cut these maintenance costs without sacrificing service or reliability.

    Follow these six tips of hardware maintenance and most businesses can expect to reduce costs of that maintenance by 20-60 percent, all without sacrificing service and reliability. These tips can also extend the life of older hardware systems and reduce the need for expensive upgrades.

    1.) Audit Your Hardware

    Many customers pay for maintenance on equipment that is no longer deployed. Pyramid can do a physical audit or use auto discovery tools to help find equipment that is no longer in service. Sometimes a piece of equipment is still paid for under a service contract but not being utilized. By removing the hardware, not only will you save maintenance costs but electric and cooling as well. If possible, schedule an audit of your hardware and your maintenance contract annually.

    2.) Evaluate Service Level Requirements

    A business can always save money by evaluating the service levels needed. Service providers will try to contract for as much service as possible, even if that service isn’t needed. Periodically check your bill for miscellaneous charges or services you didn’t order. Mix and match service levels depending on your needs, not the OEM or Service provider.

    Try dividing your hardware list into two categories, high priority and normal. Any equipment on the high priority list should get the best service coverage possible within your contract. This includes production servers that need to be up and running 100 percent of the time like an e-commerce or a server that monitors your plant. Reviewing your bill atleast annually can save you money

    Anything on the normal priority list can have a lower level of service in your maintenance contract. If you have multiple development servers, you don’t need to have 24/7 protection on them. Other equipment will fall into this category. Moving items off the high priority list still gives you coverage and still meets the business objective.

    3.) Stock Spares

    There are a number of small hardware items that most service contracts cover, but don’t need to. Monitors, disk drives and other small devices are very easily customer installable anyone on staff and can get you back to business faster and saves money. You don’t need an expensive service call just to swap a drive — as long as you have a spare. Plus, a handful of spares in storage, work as adequate backup against the potential failure of dozens of devices, which is a huge expense in a service contract. Plus, if none of the drives fail over the course of a year there is no cost to keeping them for the next replacement need.

    4.) Get a Quote from a Third Party Maintenance Provider

    Manufacturers may charge more for maintenance because they have more internal costs to cover. Third Party Maintenance companies are focused on one thing: providing maintenance at prices low enough to attract customers. Since they have lower costs, they can charge less. It is worth the effort to get a quote from a third party maintenance provider to keep your old hardware living long past the days the OEM would service it. Many TPM provide legacy hardware support long after the manufacturer has discontinued support.

    5.) Consolidate Maintenance Contracts

    Customers tend to have multiple service agreements from many manufacturers By consolidating those service and maintenance contracts it can make a supervisor’s job happy, accounting’s job easier, and it is likely that a volume discount reduce expenses.

    6. Preventative Maintenance

    Heat can destroy a computer. Manufacturers designed systems to dissipate heat, but sometimes the systems can get too hot because dust will clog the power supplies and airflow cannot occur as the computer was designed. Fans and power supplies die and either people don’t recognize that or forget to replace them, creating yet more heat problems. Items are placed behind computer equipment which blocks airflow. Carefully examining your datacenter to look for fans that don’t work, or paying attention to the smells that indicate electrical burning, noticing the discoloration of plastic or humming sounds that are not natural for computers can all save money and increase the longevity of your IT assets in the long run. Finding these mistakes before a CPU is completely burned out can save money.

    It isn’t always easy to find ways to save money in a business. You can improve your IT operations by streamlining service, finding parts that can be eliminated, and saving wasted manpower can be a great opportunity to boost the bottom line. Your are not alone. Pyramid Technology Services to here to help. Contact us with your questions or a no obligation quote today.