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According to wikipedia, “Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.” A managed service agreement allows the business to focus on what they do best and outsource the IT responsibilities to a third party. Much the way businesses outsource payroll or HR.
A consulting firm dedicated to improving the effectiveness of nonprofit foundations was dissatisfied with the resources and level of support provided by a part time employee who was only available 2 days a week. Moreover, as the firm grew in complexity and geography, they sought a provider with a unique approach to serving the company’s IT needs.
The firm required an IT provider with a proactive approach and a high degree of professionalism. The company has offices located in Boston, San Francisco, and Europe, with its employees needing IT support through heavy travel schedules. They required that the new provider act less like a hired consultant, but rather as an extension of the company’s team—aligning the interests of both parties. With limited financial resources, the firm needed better control of its IT expenses. Enter Pyramid
With Pyramid, the firm can budget a predictable amount for IT support, and employees are free to call whenever technology problems strike. They also had an IT provider that managed the corporate network, resulting in significant cost savings and a higher, more thorough level of service satisfaction. Using Pyramid’s remote control tools, Pyramid’s provided service to the geographically disperse offices and the on-the-go traveling employees. Pyramid also implemented internet back-up and network monitoring systems to actively manage all of the company’s IT requirements. In addition, Pyramid cut internal research time by advising on IT purchases, software and licenses.
The firm decides to go wireless in its headquarters Pyramid evaluates, chooses, and installs a WI-FI access point so that users can connect to the office network securely. An employee is given new laptop without antivirus protection Pyramid tech logs in and installs the necessary software to protect the laptop from attack.
Contact Pyramid for advise on Miscorsoft, Redhat, VMSware, Veeam VMS, Stromasys software and support.