Cloud computing offers an array of conveniences, although many users seem to be running into continued frustrations with their cloud provider. Many users are experiencing a lack of caring customer service from their cloud provider. A shocking third of respondents in a recent Forrester survey claimed that their providers charged them for every question or incident, no matter how minor. Furthermore, several respondents believed that, due to the small nature of their businesses, their cloud providers didn’t care enough to provide a sufficient level of service.
Although attentive customer service is clearly lacking among many cloud providers, I am proud to say that we have it in abundant supply at PTSICloud. Our customers choose our cloud solution over others because of three simple factors; Technology, Price and Value – And PTSIcloud delivers on all exceptionally.
Here’s What Makes PTSIcloud Different from other Cloud Providers
One of the biggest benefits of cloud services is the ability to have outside parties handle logistical concerns. However, if a cloud provider is not equipped with the necessary level of technology, clients may face even greater hassles than they would if they handled such matters on an in-house basis. Our valued clients at PTSICloud enjoy access to highly available reference architecture, which allows for the easy and accurate selection of the best approach to implementation. Our service runs on reliable VMWare; when problems do pop up, they are handled quickly and accurately by PTSICloud’s knowledgeable and prompt operations team. All of our data centers are based in the United States; this enhances tech support and ensures the quick and seamless transfer of data. Despite this local focus on tech support, we also maintain the geographic diversity necessary to ensure that, should security issues take place, there is sufficient distance between the primary and secondary sites.
Fair & Consistent Pricing
Clients demand excellent service, but they also prefer to work with providers that offer fair pricing schemes. Our approach to pricing is both fair and consistent – you won’t ever deal with any surprises. Clients working with alternative providers often complain of being charged for everything from API calls to throughput. The result is an unfortunate level of invoicing variation. Our clients, however, can be rest assured, knowing that our flat bill approach will result in predictable pricing.
Ultimately, clients desire a combination of reliable service, fair pricing, quality tech support and full transparency. We offer all of the aforementioned qualities, thereby minimizing the potential for operational or financial problems related to cloud maintenance. From minimal outages to personalized and customized solutions, it is easy to see why clients are so enthusiastic about PTSICloud – it’s a cloud solution that provides great value to any organization.