From the CEO: Customized Responses Meet Your Specific Needs
We were gratified to receive so many detailed responses to our recent questionnaire – “When running your IT department, what are some of the common problems you face when dealing with: Computer Resellers, IT Service Providers, and IT Staffing”? I recently addressed some of the concerns expressed by users in university communities. Here are my answers to several other comments we received to this question:
Chris, from an investment banking company, expressed concern that parts are often not available due to “revision changes or new offering.”
“Pyramid is your sourcing expert, with a special focus on legacy equipment. We have global partners that help us source parts worldwide. Our technical group is able to upgrade and downgrade revision levels to match your existing hardware.”
Joe, with a System Integrator, said; Many resellers have ZERO understanding of the underlying technology that I use to run my business.
“It sounds like some of the resellers you’re dealing with don’t take the time to understand your business and its environment. For example, one of the ways we’re able to do this is by providing our sales and engineers access to manufacturer training to get certified in their products. We are vendor agnostic and recommend our customers the best solutions that suit their needs and requirements.”
Karen, representing a Telecom manufacturer, noted that prompt response time and accurate diagnosis are major concerns.
“We pride ourselves on meeting our committed service level agreements and make sure the appropriate technical staff member goes to your site. Too often desktop techs are sent for data center work. This won’t happen when you engage us. Pyramid utilizes a team of central engineering pros with field experience and manufacturer training to help diagnose any issues you may be having. Our accuracy rate for first time fix is over 90%, one of the best in the industry. Many of our engineers are trained on the operating system so they can diagnose both hardware and software issues.”
IT staffing services are vital concerns for many of our customers, as evidenced by these comments:
A lack of quality temps in the workforce was deemed a problem by Chris, with an investment banking company.
“Pyramid staffing services has access to 2.2 million resumes via a proprietary platform. Even more importantly, we have highly trained and experienced professionals to review your needs and match the appropriate candidates.”
Chris, from a university in the Mid-Atlantic, said: We have not had problems — due to our contract constraints, we don’t have the options to hire even part-time, temp staffers for project work, which is a problem in itself!
“Hiring a contract worker can often make good financial sense. Sometimes projects are short term or a contract worker can have a skill set not currently available on the existing IT team. Contact workers are also good for roll outs and temporary projects. Give us a try; you won’t be disappointed.”
Dennis, from a private, independent university, said: “I’ve seen when I contract with a staffing firm for a position that I get multiple applicants that don’t make my first round. Isn’t that why you pay staffing firms?
“Pyramid uses trained IT professionals, including former CTO’s to review resumes and recommend the appropriate candidates based on your specifications. We are also not paid until the candidate is officially accepted by the client.”
We would love to hear from more of you! Fill out our quick questionnaire and receive a $10 Amazon gift card. This questionnaire helps us understand IT industry concerns, where and how we can help, and how to improve our business.