PTSInet, our Cisco Smarnet Compatible Solution Raises the Bar

Posted on July 29th, 2017 by Joel Nimar


PTSInet, Our hybrid cisco Smartnet™ and Smartnet compatible solution is getting better and better than ever. Pyramid Technology Services is pleased to announce, PTSInet Plus. With new features and benefits to totally support our customers and their mission critical networks. Our US based, Technical Assistance Center (TAC) is available for consulting services in addition to our Break/Fix, Advanced Replacement Parts and IOS updates to resolve hardware problems.

Below are a few of the expanded offerings included in our PTSInet Plus:

  1. Assist with product use, configurations, adding or removing systems to the network and troubleshooting issues between all network devices.
  2. Manage problems according to the Cisco Severity and Escalation Guideline.
  3. Work-around solutions or patches to reported Software problems using reasonable commercial efforts.
  4. Network monitoring for an additional fee. Fault notifications.

‚ÄčExisting customers will automatically be provided this enhanced service at no additional charge.

PTSInet service is also available to our Juniper, Enterasys, Brocade and HP Procurve customers.

Call or email us for details. (978) 823-0700 or sales@pyramidcomputer.com

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