Pyramid’s PTSInet is a complete third-party maintenance solution customized for your current and legacy Cisco equipment and budget needs. PTSInet reduces network downtime with fast, expert technical support, and flexible hardware coverage. With PTSInet, you can choose between two different versions depending on the needs of your specific situation. Both have the same basic features, though the premium version is designed with a specific type of customer in mind. The benefits of a basic PTSInet service level agreement include but are not limited to:
In addition to all of the benefits that PTSInet has to offer, the PTSInet Premium form includes:
PTSInet Premium services and support are provided 24 hours a day, seven days a week – including on holidays that occur throughout the year.
Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren't actually going to use.
With Service Level Agreements (Bronze, Silver, or Platinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet networking maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.
*On-site service upgrades are available on all contracts, request a Service Level Agreement from your Representative.
*When necessary to fix a hardware failure
|Hardware Warranty Duration||Renewable Contracts||Renewable Contracts|
|*Software Warranty Duration||Renewable Contracts||Renewable Contracts|
|TAC Support||Yes||Yes (Technical Account Manager)|
|IOS Software Maintenance||Yes||Yes (When required to fix a hardware issue)|
|Application Software Updates||No||No|
|Registered Access to Cisco.com||Yes||TAM will provide requested information|
|Parts Replacement||Standard NBD delivery Options: 2-hour, 4-hour, on-sit||Standard NBD delivery Options: 2-hour, 4-hour on-site|