Pyramid’s PTSInet is a complete third-party maintenance solution customized for your current and legacy Cisco equipment and budget needs. PTSInet reduces network downtime with fast, expert technical support, and flexible hardware coverage. With PTSInet, you can choose between two different versions depending on the needs of your specific situation. Both have the same basic features, though the premium version is designed with a specific type of customer in mind. The benefits of a basic PTSInet service level agreement include but are not limited to:
USA based call support center
No escalation process
Same support engineer will stay with you during the entire service process
In addition to all of the benefits that PTSInet has to offer, the PTSInet Premium form includes:
iOS updates for tier 4 resolution from Cisco
Guaranteed patches that are designed to resolve network issues that are provided directly through Cisco Systems
A Cisco Contract number for Cisco.com access for any IPS software subscription needs
PTSInet Premium services and support are provided 24 hours a day, seven days a week – including on holidays that occur throughout the year.
Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren't actually going to use.
Service Level Agreements
With Service Level Agreements (Bronze,Silver, orPlatinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet networking maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.