PTSInet – The Alternative to Cisco SMARTnet
Pyramid’s PTSInet is a complete third-party maintenance solution customized for your current and legacy Cisco equipment and budget needs. PTSInet reduces network downtime with fast, expert technical support, and flexible hardware coverage. With PTSInet, you can choose between two different versions depending on the needs of your specific situation. Both have the same basic features, though the premium version is designed with a specific type of customer in mind. The benefits of a basic PTSInet service level agreement include but are not limited to:
PTSInet benefits:
- Lower price
- USA based call support center
- No escalation process
- Same support engineer will stay with you during the entire service process
PTSInet Premium
In addition to all of the benefits that PTSInet has to offer, the PTSInet Premium form includes:
- iOS updates for tier 4 resolution from Cisco
- Guaranteed patches that are designed to resolve network issues that are provided directly through Cisco Systems
- A Cisco Contract number for Cisco.com access for any IPS software subscription needs
PTSInet Premium services and support are provided 24 hours a day, seven days a week – including on holidays that occur throughout the year.
Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren't actually going to use.
Service Level Agreements
With Service Level Agreements (Bronze, Silver, or Platinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet networking maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.
Contact us for a customized quote.
Bronze – 8X5XNBD (Next Business Day) – Compared to Cisco SMARTnet SNT
Includes:
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8 x 5 Tech Support-both by phone and online
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Next Business day hardware replacement-must call by 3pm on a business day
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Access to PTSInet’s site for tech support cases and IOS Updates
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Network monitoring option available
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On-site service upgrade available*
Silver – PTSInet 12x5X4 – Compared to Cisco SMARTnet SNTE
Includes:
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12 x 5 Tech Support-both by phone and online
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4 hour hardware replacement
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Access to PTSInet’s site for tech support cases and IOS Updates
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Not Available in all areas
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Network monitoring option available
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On-site service upgrade available*
Platinum – PTSInet 24 X 7 X 4 -Compared to Cisco SMARTnet SNTP
Includes:
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24 x 7 Tech Support-both by phone and online
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4 hour hardware replacement
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IOS Updates*
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Access to PTSInet’s site for tech support cases
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Not Available in all areas
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Network monitoring option available
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On-site service upgrade available*
*On-site service upgrades are available on all contracts, request a Service Level Agreement from your Representative.
*When necessary to fix a hardware failure
Compare Pyramid's PTSInet to Cisco's SMARTnet
Product Examples
|
SMARTnet
|
PTSInet
|
|---|---|---|
| Hardware Warranty Duration | Renewable Contracts | Renewable Contracts |
| *Software Warranty Duration | Renewable Contracts | Renewable Contracts |
| TAC Support | Yes | Yes (Technical Account Manager) |
| IOS Software Maintenance | Yes | Yes (When required to fix a hardware issue) |
| Application Software Updates | No | No |
| Registered Access to Cisco.com | Yes | TAM will provide requested information |
| Parts Replacement | Standard NBD delivery Options: 2-hour, 4-hour, on-sit | Standard NBD delivery Options: 2-hour, 4-hour on-site |