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Monitoring and Server Management

Whether your operation requires on-site support or remote help desk assistance, we can fashion a long-term or short-term plan to address your company’s needs. Our options help you avoid unnecessary capital expenditures and reduce operating expenses. With over two decades of experience in the hardware industry, you can trust Pyramid Technology to professionally and efficiently manage all your on-site and remote needs.

Pyramid’s monitoring and server management provides 24/7 services across all your locations including critical network servers. Pyramid is pleased to offer the Level Platforms software and technology platform as a monitoring tool. The framework combines a remote management platform which allows us to offer infrastructure solutions such as network monitoring to our clients. This infrastructure provides end-users with complete IT management and security services and delivers services based on industry-best practices.

The remote monitoring and management platform consists of:

Onsite Manager

A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Pyramid Technology needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager

Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server.

Service Center

A powerful, web-based, centralized dashboard that allows us to

  • view the asset health and performance data sent by the Onsite Manager;
  • drill down to details as required;
  • perform rapid remote remediation;
  • configure advanced services;
  • produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

Your Network and Our Network

WE OFFER:

Pyramid Technology remote monitoring and management platform

Monitoring & Alerting
  • Deep Network Monitoring
  • Immediate Alerting


Up to 49 devices

with one year contract

Call for pricing

Asset Management
  • Automated networking scanning and asset discovery
  • Asset inventory and warranty management
Security Assurance
  • Baseline security scanning to detect security holes
  • Remote monitoring of AV and backup verification


50—99 devices

with one year contract

Call for pricing

Preventative Maintenance
  • Basic automated scripting to maintain asset health
  • Comprehensive server health reports
Reporting
  • Comprehensive automated reporting (scheduled daily, weekly, monthly, quarterly, on-demand)


100—199 devices

with one year contract

Call for pricing

Quarterly Business Reviews
  • Detailed needs assessment
  • Setting objectives and planning for improvement

Contact us for a customized quote 877-289-7874.