Managing Multi-Vendor Support

Pyramid Technology Service, Inc. saves clients time and money through consolidating and managing multi-vendor support contracts.

Pyramid partners with the best service companies around the globe. We source from OEM, OEM-authorized and select third party maintenance organizations to build a service solution suited to your IT asset age and location. Tired of keeping track of multiple service agreements, renewal dates, and service call placement and escalation procedures?

Pyramid eliminates these normally time consuming inefficiencies through a single web portal. Our staff makes the processes of IT support agreement procurement, utilization, and renewals easier. We enable clients to see all important contract information, place service calls, escalate service calls, look up call history, request equipment additions and deletions, and order supplies. Plus, our dedicated team of customer service professionals monitors every aspect of contract administration and service delivery – so your team does not have to! Pyramid’s web-based tools make using and managing support contracts easier:

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Use Pyramid’s online Request-A-Quote feature for time-saving (and money-saving!) contract pricing. Want to add a device to the master agreement? Simply access the Pyramid web site, provide model number, location, and coverage requirements, and Pyramid will respond with on-line pricing.

Here’s How IT Works

1.) Pyramid provides multi-vendor service solutions for all types of IT equipment, with one invoice, one contract term, and one point of administration. That means you save time and money by going to only one source for quotes and billing from multiple service providers.

Multi Vendor Support

Systems, Data Centers, Workstations, Servers, Printers, RF Equipment, Routers, Hubs, PCs – they all have to be maintained. There are often hundreds, even thousands of multi-vendor devices, spread across varied geographies. Wouldn’t it be nice to have one integrated service contract, with one invoice, and one organization to call regarding all billing questions and pricing issues?

2. Pyramid provides online asset tracking for existing and new assets, giving instant and secure access to all contract and equipment information twenty-four hours a day, seven days a week. This means a corporate user can log on, view assets at a glance, place service calls, plan renewals, and shop for better pricing – all on the same web site.

Keep track of all of your IT hardware assets – live 7×24. Know where everything is, or where it is supposed to be, who is responsible for that asset, and how much you are paying to maintain it. Know when the contract renews, plan budgets, and do it all with Pyramid.

Pyramid saves the end-user time by providing a single web site for the placement of all service calls.Place service calls enterprise wide, across all equipment types, on the same website. You get the convenience of one-stop service, without giving up the expertise of “best in class” providers.

Included in Pyramid’s service and support solutions are:

  • 24x7x365 Coverage
  • On-site Next Business Day Coverage
  • On-site Four Hour Response Coverage
  • Three Business Day Depot Coverage
  • Five Day Depot Coverage
  • Next Day Hot Spare Depot Coverage
  • Custom Service Plans

Contact us today to find out how you can save time and money and make service easier! 877-289-7874 or request a free consultation and service proposal.


 

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