Pyramid provides third-party maintenance on networking and data center equipment with our flagship support offering, PTSInet – designed to meet your budget and performance requirements without sacrificing quality or reliability. Save as much as 50%-80% on network hardware maintenance and support for current and legacy equipment. All of your equipment can be covered, including routers, switches, servers, optics and storage.
Don’t want to be locked into a SMARTnet® or other OEM contract? Our independent alternative to OEM maintenance provides flexible, full coverage that is customized for your networking needs. With PTSInet, you can choose customize your plan, depending on the needs of your specific situation.
USA based call support center
No escalation process
Same support engineer will stay with you during the entire service process
Customized plans – Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren’t actually going to use.
Service Level Agreements
With Service Level Agreements (Bronze, Silver, or Platinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet networking maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.