Pyramid’s PTSInet is a complete third-party maintenance solution customized for your current and legacy Enterasys / Extreme equipment and budget needs. PTSInet reduces network downtime with fast, expert technical support, and flexible hardware coverage.
Phone support with the purpose of providing technical support for faulty equipment under a maintenance support contract.Phone support includes Tier1 (basic) through Tier3 (advanced) Technical Support with the option to escalate to the OEM where available.
Replacement hardware is delivered on the determined Service level that the customer chooses, All same service levels as the OEM along with the ability to custom a service level tailored to client needs.
We guarantee twice as fast response times compared to the OEM with 100% case resolution. (The OEM only guarantees best effort, no resolution guaranteed by them)
Client has one contract number for all equipment covered, all start dates can be prorated to start and stop on the same date.
We have the same Enterasys/Extreme certified engineers as the OEM.
Once an engineer works on a client’s case, they will be the same engineer to work on any future cases that the client has so they will be up to speed and familiar with the client.
100% of our service is delivered by United States based call center agents, engineers and management, so no getting routed over seas.
Service Level Options:
Platinum support – 7x24xhr
Gold support – 9x5x4hr
Silver Support – 9x5xNBD (next business day)
9×5 parts and hotline support (no onsite)
To learn more about Enterasys maintenance and support services from Pyramid Technology Services, call us today: 978-823-0700 or request a quote.