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PTSInet – Maintenance & Support for Server and Storage Equipment
HP ∙ IBM ∙ Dell ∙ NetApp ∙ EMC ∙ Sun/Oracle
We understand that you depend on IT equipment to keep your organization running smoothly. Our twenty five years of experience in the Third Party Maintenance market has allowed us to develop innovative solutions to deliver the services you need to keep your business running efficiently and effectively. Pyramid’s flagship support offering, PTSInet, provides our customers the ability to consolidate your current and legacy OEM equipment under a single service contract. This includes Enterprise Server and Storage solutions sold by leading OEMs such as HP™, Dell™, IBM™, SUN/Oracle™, EMC™, and NetApp™.
The benefits of PTSInet service level agreement include but are not limited to:
USA based call support center
No escalation process
Same support engineer will stay with you during the entire service process
Customized plans – Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren’t actually going to use.
With Service Level Agreements (Bronze, Silver, or Platinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet server and storage maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.