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Shipping & Returns

This Limited Warranty applies in the United States and Canada to New and Refurbished Computer Products distributed by Pyramid Technology Services, Inc. (PTSI)

Terms of Warranty

PTSI warrants that the Hardware Product you have purchased is free from defects in materials or workmanship under normal use during the specified warranty period. The warranty period commences on the date of invoice, which is generated the day of shipment. This warranty extends to your company, the original purchaser, and is not transferable to anyone who subsequently purchases the Hardware Product from you. All Hardware Products are ‘REFURBISHED or NEW’ and carry a minimum warranty period of 90 days (60 days to Resellers).

All warranties expire at time equipment is placed under manufacturer or other maintenance contract. Purchaser may elect either PTSI 6 months Parts Warranty OR Maintenance Eligibility Warranty.

The maintainer assumes responsibility of all equipment sold by PTSI once put under contract. The equipment warranty is not transferable to maintenance providers.

To return or exchange Refurbished product (s), you must call PTSI at 978-897-9658 to receive a Credit Return Authorization. You must ship the returned or exchanged product in their original packaging within 14 days and insure the shipment or accept the risk of loss or damage during shipment. The returned or exchanged product must be accompanied by a copy of the original invoice and a Credit Return Authorization Number (if applicable) must appear on the exterior of the package. Exchanges must be exchanged for products of equal value. A 15%-25% fee will be imposed for returns made without a valid Return Number.

During the specified warranty period, PTSI will replace or repair the Hardware Product once it has been verified as the original Product sold. This Limited Warranty does not extend to any Product not purchased from PTSI. This Limited Warranty also does not extend to any Product that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) by operation outside the usage parameters; (c) as a result of service by anyone other than PTSI. PTSI is not responsible for damage to or loss of any programs, data, or removable storage media.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, PTSI MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PTSI EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS EXPRESS LIMITED WARRANTY.

Limitation of Remedy

PTSI is not liable for any damages caused by the Product or the failure of the Product to perform, including any lost profits, lost savings, incidental damages, or consequential damages. PTSI is not liable for any claim made by a third party or made by you for a third party. This limitation cannot be waived by or amended by any person. This limitation of liability will be effective even if PTSI has been advised by you of the possibility of any such damages.

Rights of Ownership

PTSI is the lawful owner of product at time of sale. Ownership of product sold by PTSI is transferred to recipient/purchaser upon FULL payment of Invoice.

Full payment means that payment medium is cleared with guaranteed funds.

By accepting partial payments, PTSI does not relinquish ownership rights to product sold and invoiced.

PTSI, in cases of default of payment, will attempt to collect on unpaid invoices for the full amount plus fair collection charges, or reposess product at holder’s expense. This statement supersedes any and all other statements concerning rights of ownership.

All transactions are subject to the jurisdiction of Commonwealth of Massachusetts or Federal Court in Suffolk County, MA.

Cancellation

PTSI does not accept cancellations of orders, unless this condition is stipulated in an agreement in writing made by the Seller & Purchaser.

Should product be refused or cancelled without agreement, a 20% restocking fee will be billed. A refusal of payment will result in legal action to recover costs incurred from both restocking and legal fees.

Maintainability of Product by the Manufacturer

PTSI warrants all equipment to be free of defects, and up to minimal accepted revision levels and operability to be maintained by your Maintenance provider.

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