What to do When Your Hardware is Declared End-of-Life

Posted on May 18th, 2015 by Joel Nimar


Hardware End of LifeSo you spend lots of money on servers, storage arrays, or networking equipment and it works great for your business, but after 2-3 years, your OEM declares the product end-of-life, no longer offering maintenance, but your equipment still works fine.

In fact, a recent study by Forrester Research among IT leaders at more than 3,700 companies estimates that an average of 72% of a company’s total IT budget is spent on sustainment while just 28% is applied to new investments.

Case Example of Our Hardware Maintenance Solutions

A Pyramid customer was visited by their manufacturer and told a critical server in their daily operations would be discontinued in less than a year. This would cost them $300,000 and 12-18 months to covert the code and move the application to a new server platform. Their IT manager called Pyramid for a consultation. Pyramid was able to offer maintenance on their server for less than 5% of the upgrade costs, guaranteeing it for 5 years. This way, they could plan for the future.

What Happens When Products are Deemed End of Life?

Businesses who have end of life equipment can still continue to use their equipment for extended periods of time. Many OEMs still support software maintenance during this time for up to five years, but hardware maintenance and support will not be provided. There are many independent companies that will continue to carry parts and offer different levels of support and technical assistance which could be beneficial to the consumer in order to extend the life of equipment.

Why are Products Transitioned to End of Life?

Newer models and advanced technology are two of the top reasons OEMs make the switch. As products become older, the costs associated with manufacturing parts and providing assistance can become costly for the manufacturer, who has found new, innovative ways to streamline products and operations.

Upgrade When Your Company is Ready – Not When the OEM Tells you to

As you try to determine whether or not it’s time to upgrade your server equipment it’s essential to remember one thing: Deciding when your servers are obsolete is completely up to you, not the OEM. Relying too heavily on OEM suggestions and what other companies are doing can result in upgrading too soon and leaving return on investment (ROI) on the table or waiting too long and risking your market position.

What Alternatives Are Available to Businesses to Maintain EOL/EOS?

An excellent alternative for supporting end of life equipment is using a hardware maintenance provider. Pyramid’s PTSInet is a smart and economical way to provide support for your legacy equipment. With mulitple service level agreements, businesses are able to maintain their equipment at within their comfort level and price point. We service many large OEM products, and offer specific maintenance solutions based on your manufacturer.

Manufacturers make their money by increasing the cost of maintenance to justify expensive hardware upgrades. With Pyramid, customers receive customized service at lower prices. Another advantage of using this alternative is that customers are assigned one support engineer who will remain with you throughout your service contract, which improves efficiency on both ends.

Companies who do not have the luxury of purchasing new equipment every time their hardware is declared End of Life can now breathe easier knowing there are viable solutions to assist. For more information on how Pyramid can help you maintain your equipment to extend its life and value, contact us today!

Pyramid Celebrates 25 Years!

Value. Expertise. Trusted IT Partners.

SIGN UP FOR OUR NEWSLETTER