Archive for July, 2017

  • PTSInet Multi-Brand Network Support Solution Raises the Bar

    Posted on: July 29th, 2017 by Joel Nimar

    PTSInet, Our hybrid Cisco™ Smartnet™ and Smartnet-compatible Network Support solution is now better than ever. Designed to deliver a multi-brand solution for network hardware and firmware support, TSP Pyramid Technology is pleased to announce PTSInet Plus. With new features and benefits to support our customers and their mission-critical networks from the ground up, PTSInet Plus delivers our US based, Technical Assistance Center (TAC) in addition to our Break/Fix, Advanced Replacement Parts and IOS updates to resolve network hardware problems.

    Below are a few of the expanded offerings included in our PTSInet Plus solution:

    1. Assist with product use, configurations, adding or removing systems to the network and troubleshooting issues between all network devices.
    2. Manage problems according to the Cisco Severity and Escalation Guideline.
    3. Work-around solutions or patches to reported Software problems using reasonable commercial efforts.
    4. Network monitoring for an additional fee. Fault notifications.

    ‚ÄčExisting PTSInet customers will automatically be provided this enhanced service at no additional charge.

    PTSInet service is also available to include Juniper, Enterasys, Brocade and HP Procurve systems for our customers – not just Cisco, unlike Smartnet.

    Call or email us for details. (978) 823-0700 or sales@pyramidcomputer.com