Featured Summer Service According to wikipedia, “Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.” A managed service agreement allows the business to focus on what they do best and outsource the IT responsibilities to a third party…. Read more
Office 365 Updates that Came Out in May 2018 It doubled-down on satisfying iPad and iPhone users, updated the platform’s search capabilities, and reaffirmed its commitment to helping administrators reinforce security measures. 1. Attack Simulator for Office 365 Threat Intelligence is now generally available An announcement from Debraj Ghosh, an employee with the Microsoft Tech… Read more
I have had 100's of discussions about how customers do backups. History tells us that 6 out of 10 businesses will experience some type of data loss or technology disaster. They are very proud of their strategy and often go into a lot of detail. When I ask how often they do test restores on… Read more
We are beginning 2018 and haven’t changed the way we recruit and hire employees. We write a job description, advertise the job. Sift thru a basket of resumes, many not qualified, and then start the interviewing process with mixed results. This is an expensive, time consuming process and usually a distraction from our primary jobs…. Read more
The beginning of the year is always busy as businesses put together new fiscal year plans and budgets. One item to keep in mind as you prepare for your new plans and budgets is hardware maintenance. It's an issue that isn't always top of mind until something goes wrong, but it's better to be prepared… Read more
OEM maintenance contracts may lose their initial appeal rather quickly, leaving companies to pick up the tab on expensive hardware repairs. Sometimes going straight to the source isn't the best way to address a problem. While common sense may indicate that manufacturers are best equipped to deal with issues with their own equipment, that isn't… Read more
PTSInet, Our hybrid cisco Smartnet™ and Smartnet compatible solution is getting better and better than ever. Pyramid Technology Services is pleased to announce, PTSInet Plus. With new features and benefits to totally support our customers and their mission critical networks. Our US based, Technical Assistance Center (TAC) is available for consulting services in addition to… Read more
More often than not, you don't have to decommission your legacy systems, but supporting that technology after senior IT personnel leave your organization can be challenging. When do your senior system administrators plan to retire? How much time will it take to train junior sysadmins how to work with your legacy environment? Depending on the… Read more
Most tech bloggers would argue that you should have decommissioned your legacy systems yesterday. In some cases, they may be right, but not always.
When regarded as a profit center, IT receives the human capital, time and financial support required to focus on innovation.
According to Microsoft, 86% of Small and medium businesses have some applications on a cloud service. There are, in fact, a lot of good reasons to make the move. There are also cases where on-premises deployment is the best choice. How do you decide? Software requirements are a basic consideration. Does the cloud service's software… Read more
By the year 2019, Cisco VNI predicts that there will be 11.5 billion devices worldwide. What does this mean? Well, it means: We will be utilizing more than triple the bandwidth we had available a few years ago. Statistically, each individual will have at least 1.5 devices in their ownership. Given that 2019 is… Read more
Many businesses are discovering something very powerful – Enter third-party maintenance programs According to one recent study, it's estimated that the average business spends as much as 6.4% of its entire annual revenue on IT expenses alone (Hardware & Software, Administration, Operations, End-User and Downtime). This is a large part of the reason why IT maintenance and… Read more
Pyramid Technology Services keeps your Sun – Oracle hardware running for a minimum of seven years past Sun – Oracle's 'Premier Support for Hardware and Operating Systems' date. Even if your product can still be supported by Sun – Oracle, it is worth considering switching to our support: Large savings on hardware maintenance and upgrades… Read more
It can be easy to stick to the status quo, but as your company evolves and moves into a new fiscal year, it is important to review your current maintenance agreements. This can save you money, both in the long and short term, as it prevents any lapses in coverage that can occur when companies… Read more
Cloud computing offers an array of conveniences, although many users seem to be running into continued frustrations with their cloud provider. Many users are experiencing a lack of caring customer service from their cloud provider. A shocking third of respondents in a recent Forrester survey claimed that their providers charged them for every question or incident, no matter… Read more
From the CEO: Customized Responses Meet Your Specific Needs We were gratified to receive so many detailed responses to our recent questionnaire – “When running your IT department, what are some of the common problems you face when dealing with: Computer Resellers, IT Service Providers, and IT Staffing”? I recently addressed some of the… Read more
Problems Within the ‘Ivory Tower’ Are Not Unique In an effort to better serve our clients, Pyramid Technology Services recently conducted a survey among industry IT professionals regarding their primary concerns and common problems when dealing with computer resellers, IT service providers, and IT staffing. Today, I’d like to share some of those issues and comments… Read more
So you spend lots of money on servers, storage arrays, or networking equipment and it works great for your business, but after 2-3 years, your OEM declares the product end-of-life, no longer offering maintenance, but your equipment still works fine. In fact, a recent study by Forrester Research among IT leaders at more than 3,700… Read more
