TSP Pyramid Managed Service Experience

Posted on September 1st, 2020 by Adminstrator

Pyramid IT

TSP Pyramid Managed Services

According to wikipedia, “Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.” A managed service agreement allows the business to focus on what they do best and outsource the IT responsibilities to a third party. Much the way businesses outsource payroll or HR.

A consulting firm dedicated to improving the effectiveness of nonprofit foundations was dissatisfied with the resources and level of support provided by a part-time employee who was only available 2 days a week. Moreover, as the firm grew in complexity and size, they needed a provider with a unique approach to serving their changing IT needs.

The Challenge

The firm required an IT provider with a proactive approach and a high degree of professionalism. The company has offices located in Boston, San Francisco, and Europe, with its employees needing IT support through heavy travel schedules. They required that the new provider act less like a hired consultant, but rather as an extension of the company’s team—aligning the interests of both parties. With limited financial resources, the firm needed better control of its IT expenses. Enter TSP Pyramid!

The Solution

With TSP Pyramid, the firm can budget a predictable amount for IT support, and their employees are free to call whenever technology problems strike. The TSP Pyramid solution also managed the corporate network, resulting in significant cost savings and a higher level of service satisfaction. Using TSP Pyramid’s remote control tools, the geographically disperse offices and the on-the-go traveling employees could easily connect and collaborate.

TSP Pyramid also implemented internet back-up and network monitoring systems to actively manage all of the company’s IT requirements. In addition, TSP Pyramid cut internal research time by advising on IT purchases, software and licenses. And TSP Pyramid could maintain ideal provisioning of both hardware and staff at the same time, adapting in real time to changing needs centrally and in the field.

The Benefit

The firm decides to go wireless in its headquarters. TSP Pyramid evaluates options, provides best selection hardware and installs WI-FI access points so that users can connect to the office network securely. New hires internally are given laptops with the company’s unique on boarding package of apps and antivirus, and TSP Pyramid techs can log in and install updates and any necessary software for the future for a seamless experience for users.

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