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Home » Services » Hardware Support » PTSInet – The Alternative to Cisco SMARTnet
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PTSInet – The Alternative to Cisco SMARTnet

Pyramid’s PTSInet is a complete third-party maintenance solution customized for your current and legacy Cisco equipment and budget needs. PTSInet reduces network downtime with fast, expert technical support, and flexible hardware coverage.  With PTSInet, you can choose between two different versions depending on the needs of your specific situation. Both have the same basic features, though the premium version is designed with a specific type of customer in mind. The benefits of a basic PTSInet service level agreement include but are not limited to:

PTSInet benefits:
  • Lower price
  • USA based call support center
  • No escalation process
  • Same support engineer will stay with you during the entire service process
PTSInet Premium

In addition to all of the benefits that PTSInet has to offer, the PTSInet Premium form includes:

  • iOS updates for tier 4 resolution from Cisco
  • Guaranteed patches that are designed to resolve network issues that are provided directly through Cisco Systems
  • A Cisco Contract number for Cisco.com access for any IPS software subscription needs

PTSInet Premium services and support are provided 24 hours a day, seven days a week – including on holidays that occur throughout the year.

Our pricing tiers allow you to pick the version of PTSInet that best suits your needs without needing to worry about paying for features that you aren't actually going to use.

Service Level Agreements

With Service Level Agreements (Bronze, Silver, or Platinum), PTSInet reduces costs specific to hardware versus those for a site location. The PTSInet networking maintenance services allow you complete control over the management of your business instead of requiring you to manage the maintenance contracts.

Contact us for a customized quote.


Bronze – 8X5XNBD (Next Business Day) – Compared to Cisco SMARTnet SNT

Includes:

  • 8 x 5 Tech Support-both by phone and online
  • Next Business day hardware replacement-must call by 3pm on a business day
  • Access to PTSInet’s site for tech support cases and IOS Updates
  • Network monitoring option available
  • On-site service upgrade available*

Silver – PTSInet 12x5X4 – Compared to Cisco SMARTnet SNTE

Includes:

  • 12 x 5 Tech Support-both by phone and online
  • 4 hour hardware replacement
  • Access to PTSInet’s site for tech support cases and IOS Updates
  • Not Available in all areas
  • Network monitoring option available
  • On-site service upgrade available*

Platinum – PTSInet 24 X 7 X 4 -Compared to Cisco SMARTnet SNTP

Includes:

  • 24 x 7 Tech Support-both by phone and online
  • 4 hour hardware replacement
  • IOS Updates*
  • Access to PTSInet’s site for tech support cases
  • Not Available in all areas
  • Network monitoring option available
  • On-site service upgrade available*

*On-site service upgrades are available on all contracts, request a Service Level Agreement from your Representative.
*When necessary to fix a hardware failure


Compare Pyramid's PTSInet to Cisco's SMARTnet

Product Examples

SMARTnet

PTSInet

Hardware Warranty Duration Renewable Contracts Renewable Contracts
*Software Warranty Duration Renewable Contracts Renewable Contracts
TAC Support Yes Yes (Technical Account Manager)
IOS Software Maintenance Yes Yes (When required to fix a hardware issue)
Application Software Updates No No
Registered Access to Cisco.com Yes TAM will provide requested information
Parts Replacement Standard NBD delivery Options: 2-hour, 4-hour, on-sit Standard NBD delivery Options: 2-hour, 4-hour on-site

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See how much you can save!

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Questions and Answers:

Per the Cisco SMARTnet support and onsite documentation:

Q. Can I purchase Cisco SMARTnet Support services for a Cisco device that has not been covered previously by a Cisco service contract?

A. Yes, but you must be using the current version of the software. If the software is one or more release older than the current release, your company must first purchase the current release before it can purchase SMARTnet Support services for each device. Additionally, the product must be inspected by Cisco to ensure that all components and software are approved by Cisco. There are also recertification charges and requirements on hardware and you must be at current version of software or no more than two versions behind and you will be required to upgrade and pay all fees associated. - Cisco© All rights reserved

Comparison Question addressed by PTSInet:

Q. Can I purchase PTSInet service for equipment that has not been covered previously by a service contract?

A. Yes, not only can you cover equipment that is End Of Life, End Of Service or the contract has lapsed you may also cover used equipment with no recertification charges or requirements. There is also no requirement or limitation as it pertains to IOS versions. PTSInet may require a site survey for equipment verification, if this site survey is required, it will be provided at no charge to the customer. Customer is responsible for insuring equipment is not faulty or failing prior to contract activation.

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