Posts Tagged ‘VoIP provier’

  • 4 Simple VoIP Tips

    Posted on: May 13th, 2014 by Joel Nimar

    Introduced in 1995, Voice over Internet Protocol has become tremendously popular for commercial use over the years. VoIP offers businesses many advantages over standard phone systems, including cost savings, flexibility, app integration, and more. However, proper set-up is the key to long-term reliability and efficiency. If you’re thinking about making the switch to VoIP or want to reconfigure your current set-up for enhanced functioning, here’s what you can do.

    1. Get a Stable and High-Quality Internet Connection

    An unstable Internet connection is usually the cause of unreliable VoIP. Start by selecting a reputable Internet service provider that services your area. Next, run diagnostic tests to ensure that everything is working correctly. Then, secure the connection with a password, and ensure that your computer security is up. If the connection is still inconsistent, try relocating and resetting the router. If problems persist, you might have defective hardware.

    2. Have Two Different Internet Providers

    Even with a great Internet connection, you can still lose VoIP service during a critical moment. That’s why it’s a good idea to invest in a back-up Internet service. If you want to prevent your business from experiencing downtime and losing profit, there’s really no better option.

    There are two common ways to set this up. Traditionally, a business’ Internet connection is divided between two separate networks, each with its own Internet service provider. The VoIP systems are hooked up to one, and the computers are hooked up to the other. In the case that a connection is lost, VoIP can be switched over to the ISP that the computers are running on. Alternately, both VoIP and computers can be hooked up to two ISPs at once via a router. When one service is lost, the router will automatically switch to the second service.

    3. Select a VoIP Provider with Good Technical Support

    VoIP will only perform as advertised with installation by a very competent provider. It’s essential that you research providers before settling on one. Always choose a business that is well known for its VoIP services. A great provider will be by your side at every step of the way.

    After having your VoIP system properly installed, you may still encounter issues from time to time. Your VoIP provider should be easy to reach and willing to assist with any problems that you might have. In most situations, support personnel should be able to offer sound advice in a timely manner. If technical problems can’t be resolved, you should be offered other solutions. A free reinstall, refund of some or all of the purchase price, or brand new equipment are just a few ways to make things right.

    4. Select a Vendor that can Assist You with Hardware Selection and Network Settings

    With all of the VoIP phone options on the market, you should never settle for default hardware when options are available. But narrowing them down can be tough, especially if you don’t know what to look for. Pyramid Technology Services has worked with and can offer advice to companies that deal directly with Internet companies as well as provide a network review and upgrade of your current system. We offer a wide selection of brand name phones and can help you pick out a model that you can test to make sure it includes all the convenient features and settings you desire.
    Many of our customers receive VoIP services from Cisco and need Cisco phones, licenses, or call manager servers. When Cisco is unable or refuses to provide the needed support, they turn to Pyramid because we offer everything Cisco does and more. We also have many customers moving to Lync and using SNOM and Polycom phones. Some of them have already outsourced VoIP to the cloud and simply need reliable phones and a reliable network.

    Speaking of networks, we recommend all our customers to save their settings locally from their routers and switches. More often than not, the Internet provider will only have the original settings saved, not the working settings that have been modified. If the power goes out, and the settings were not saved locally, troubleshooting and making repairs could take significantly longer.

    Voip Experts


    Dave Whipple Written by Dave Whipple, Account Manager at Pyramid Technology Services. Dave can be reached at

    Written by Dave Whipple, Account Manager at Pyramid Technology Services. Dave can be reached at
    Written by Dave Whipple, Account Manager at Pyramid Technology Services. Dave can be reached at